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1st Line Support
3 months ago
Are you based around the North East Mayoral Combined Authority region. I.e. Darlington, Durham, Gateshead, Newcastle or Sunderland.
We have a great role for you if so
Position overview
As a Desk Side Support Engineer, you will be based within the Workplace Service Centre providing 1st line technical support. Ensuring that workplace problems are resolved quickly, allowing colleagues to focus on their own roles.
Please note the employer asks that you join a 12 week training programme delivered by Just IT. This will be delivered remotely and will provide you the necessary experience and skills required to start the role.
Responsibilities
Provide a single point of contact to internal colleagues reporting IT-related incidents.
Diagnose and resolve technical issues at the first level to minimise downtime for colleagues
Obtain both technical information and business impact to enable support teams to resolve incidents effectively.
Excellent ability to troubleshoot and problem solve
Candidate requirements
Excellent communication skills
A desire to provide customers with excellent services
A desire to learn new skills
Ability to work in a great team
Knowledge of Office365 / Active Directory / Remote Connectivity / Web Browsers
Ability to use problem-solving techniques to capture details and make sound decisions
Eligibility
Have lived in England for at least 3 years
Can commit to 12 weeks of learning
Have access to a reliable internet connection with a PC/ Laptop
The detail
Starting salary of £24k
On-site in Newcastle
Intensive training is given on site
Once fully trained, the role is based on shift pattern basis between the hours of 8 am and 9 pm (based on a 7-hour working day)
Benefits
An inclusive workplace
Excellent package: solid basic and company benefits
Hybrid working in line with role requirements
Career development and life-long learning opportunities
Apply now to Just IT and we will review your application. If you are suitable for the role, we will be in contact to discuss this opportunity
