Customer Service Parts Specialist

4 weeks ago


Hayes, United Kingdom Line Up Aviation Full time

My client is looking for a Customer Service Parts Specialist to join on them on a Permanent position. As a Customer Service Parts Specialist, you will be responsible for being first point of contact for operational topics towards the customer and supports regular customer reviews and visits, provides accurate status reports to customers, generates and sends written quotes and provides resolution of any contract or customer issues/problems.

Role: Customer Service Parts Specialist - Permanent Role
Pay: From £28,200 per annum PAYE
Location: West London
Hours: Monday to Friday 40 hours per week
Candidate must have the right to live and work in the UK unrestricted
Benefits
Competitive Salary Package
Discretionary Bonus Scheme
Discounted Flight Benefits
Reduced Gym Membership, Retail and Hotel Discounts
Seasonal Company Benefits

Job Profile
The Customer Service Specialist for the Product Line Parts supports operational fulfilment of Business Projects
such as:

Single Component Maintenance (Parts MRO);
AOG Solutions & Mobile Landing Gear Service (On-Wing support);
Single Component Sales;
Other special projects or new business opportunities as required.
Customer Service Specialist provides outstanding customer service to our external customers and represents the voice of the customers internally.
The Customer Service Specialist is the first point of contact for operational topics towards the customer and supports regular customer reviews and visits, provides accurate status reports to customers, generates and sends written quotes and provides resolution of any contract or customer issues/problems.
The Customer Service Specialist works closely with the Parts Solution Manager and other business stakeholders to support internal and external queries on a day-to-day basis to ensure complete Business Project fulfilment with superior results in customer satisfaction.
The main objectives for this role are timely and accurate communication internally and externally ensuring the highest levels of internal and external customer satisfactions and supporting profitability targets of the Business Projects.
Communication & Relationship Management (Internal & External)
Own and manage Customer Service & Component Sale email inboxes for Product Line Parts.
Be primary point of contact between internal and external customers for Business Projects.
Ensure customer quotes are accurate, they are prepared, sent to customers and followed-up on a prompt and timely basis.
Check customer orders for compliance with customer contracts and Business Project expectations and communicate deviations to the affected stakeholders.
Perform daily routine customer follow up regarding their existing Business Projects.
Update and maintain database systems and quote logs.
Attend and participate in Production/Operation meetings as necessary. Provide customer requirements to related internal stakeholders.
Proactively prepare and send to customer status reports of their Business Projects. Coordinate schedules with customers and provide delivery updates.
Coordinate and manage logistics tasks to ensure customer requests for any shipping instructions are met.
Follow-up with customer and provide shipping details.
Manage customer warranty claims.
Successfully manage difficult situations and resolution of issues/problems without supervision.
Analyse customer complaints and provide appropriate actions.
Develop and maintain external customer relationship, organize customer meetings and customer visits.
Develop and maintain internal customer relationship. In particular with production, engineering, finance, quality, stores and logistics colleagues.
Record frequently escalated topics and analyse areas for improvement.
Take initiatives for process improvements.
Perform other duties as required by business needs.
All duties shall be undertaken in compliance with Safety and Environmental Regulations and Company Procedures
Skills/Experience Required

Must have strong written and oral communication skills
Have the ability to read and understand customer contracts / specification and put in place action plans for contract adherence.
Good IT skills with the use of standard Microsoft packages. Proven experience of using MRP / ERP & Data systems (such as SAP / AMOS etc.).
Experience of multi-tasking and relationship building skills.
Self-motivated with strong, adaptable, consultative selling skills
Self-motivated, driven and ambitious.
Representational abilities in terms of corporate/commercial awareness - face to face contact.
Ability to work under pressure and to tight deadlines.
Analytical and flexible approach to work.
Basic understanding of different cultures.
Ability to work in a proficient manner when faced with difficult situations
Innovative approach to management skills

Education & Training

Experience in the Aerospace industry desirable.
Previous experience in Customer Service role.
Organisational talent, high own initiative, high conflict ability and analytical skills

If you are interested in applying for this position and you meet the requirements, please send your updated CV to: Sarah Budd at Line Up Aviation
Line Up Aviation has carved its own place in the recruitment of Aviation and Aerospace personnel all over the world for more than 30 years. We work with some of the industry's best-known companies who demand the highest standard of applicants.
Due to the number of applications, we receive, it's not always possible to contact unsuccessful applicants. Unless you hear from us within 14 days of your application, please assume that you have been unsuccessful on this occasion.
"Follow @LineUpAviation on Twitter for all of our latest vacancies, news and pictures from our busy UK Head Office. Interact with us using the #LineUpAviation tag at anytime Thank you for your follow



  • Hayes, United Kingdom Line Up Aviation Full time

    My client is looking for a Customer Service Parts Specialist to join on them on a Permanent position. As a Customer Service Parts Specialist, you will be responsible for being first point of contact for operational topics towards the customer and supports regular customer reviews and visits, provides accurate status reports to customers, generates and sends...


  • Hayes, United Kingdom Qualitair Full time

    We are excited to be recruiting a Customer Service Specialist for one of our Industry Leading Aviation Clients in Hayes, Heathrow!! **Responsibilities**: - To maximise customer satisfaction. - Responsible for the Sales Induction Form, creation of Sales Orders and printout of folders. - Liaise with the Customer as well as internally regarding supplied parts...


  • Hayes, United Kingdom Carbon 60 Full time

    Carbon60 are proud to be partnering with Lufthansa Technik Landing Gear Services to recruit for a Customer Service Specialist within the Wide Body department. Lufthansa Technik are a global leading provider of maintenance, repair, and overhaul services for the civil aviation industry.This Customer Service Specialist position is on a permanent basis and has...

  • Customer Service

    6 days ago


    Hayes, United Kingdom Page Personnel Secretarial & Business Support Full time

    This role is an order processing specialist within a Customer services team based in West London. Client Details The client is a medium sized, national consumer goods business. Description The key duties will include but not be limited to- Effectively meet all KPI'S on a daily basisAnswering phone callsAnswering chat queries Deal with customer queries and...


  • Hayes, United Kingdom Attewell Ltd Full time

    **FTE Contract or Temporary Position** Attewell is a fast-growing Aerospace manufacturing business based in Hayes, Middlesex. We have a prestigious and demanding customer base, and we are now looking to recruit a Customer Service Representative to support our Customer Service department (either on a FTE or temporary basis) to deliver excellent on-time...

  • Customer Service

    7 days ago


    Hayes, United Kingdom GDS Marketing Full time

    **About us** GDS Marketing is a small business in Slough, SL2 5AF. We are professional and agile. Our work environment includes: - Modern office setting - Food provided - Growth opportunities we are recruiting for a sales and customer service opportunity, located in the heart of slough! - two minutes walking distance from the railway / bus station. We...

  • Customer Service

    4 days ago


    Hayes, United Kingdom MAYE PROMOTIONS Full time

    **IMMEDIATE HIRE, NO EXPERIENCE NEEDED!!!** **Sales and Marketing role located by slough train station.** **Do you feel like you‘re not progressing in your career path?** As previously mentioned we are not looking for any previous experience. We also provide training and coaching to allow them to become successful in the business. **What we look...


  • Hayes, United Kingdom Sheridan Ward Recruitment Full time

    **Related jobs**: **Customer Service Assistant**: **Southall**: **£22k - 23k per year**: **Featured** **More details** **Shortlist +** **Customer Service Assistant**: **Southall**: **£23.2k per year**: **Featured** **More details** **Shortlist +** **Customer Service Advisor**: **Southall**: **£12k per year**: **Featured** **More details** **Shortlist...


  • Hayes, United Kingdom Sheridan Ward Recruitment Services Full time

    **Customer Service Advisor** My client based in Hayes are looking to recruit an Customer Service Advisor for their fun and friendly team with excellent communication skills and eager to learn!! They are looking for someone who is very proactive and succeeds in a busy environment! You will also need to be an excellent team player who has a loyal, confident...

  • Customer Service

    2 days ago


    Hayes, United Kingdom SUMM1T Group Full time

    **HIRING NOW- IMMEDIATE START!! NEW RECRUITS REQUIRED,** **NO EXPERIENCE NEEDED!!** **Sales & Marketing role located by Slough Train Station** **Do you feel your not progressing in your current career path ?** We are looking for people to complete face to face sales on behalf of well known international brands. You will be involved in on-boarding new...

  • Customer Service

    4 days ago


    Hayes, United Kingdom STB MARKETING Full time

    **Job description** **Sales experience is not needed to be successful in this role. Immediate Start** **Are you motivated and enthusiastic?** **Feel like you don't have the required experience for the roles you want?** **Do you enjoy being challenged?** - The desire to - develop themselves and their own career - Enjoyment when working with customers face...

  • Customer Service

    2 days ago


    Hayes, United Kingdom STB MARKETING Full time

    **Job description** **Sales experience is not needed to be successful in this role. Immediate Start** **Are you motivated and enthusiastic?** **Feel like you don't have the required experience for the roles you want?** **Do you enjoy being challenged?** - The desire to - develop themselves and their own career - Enjoyment when working with customers face...


  • Hayes, United Kingdom Burton Bolton & Rose Recruitment Services Limited Full time

    **Customer Service Executive** **Hayes, Middlesex** **£30,000 + Pension** A bright and enthusiastic Customer Service Executive is required by this progressive organisation, you will need to be able to work effectively and efficiently and be able to build good relationships with clients and colleagues. **Some of your duties will include**: - Providing...


  • Hayes, United Kingdom Core Marketing Ltd Full time

    **IMMEDIATE START!!** **NO EXPERIENCE NEEDED!** **FULL TIME - Customer Service Representative/Sales Assistant - Greater London** **Are you a go-getter who loves sales and building relationships? Want a flexible and a more sociable work environment? Perfect!** **About us and what we do**: At Core Marketing, we're expanding our dynamic team that's all...


  • Hayes, United Kingdom Recruitment Boutique Full time

    Our client, STS Distribution Limited, is a fast-growing UK distributor of fire, security and electrical products, based in Hayes. This is a great opportunity to join a fast-growing company that is looking to build a great team. They use a consultative approach to sales and growing their customer base instead of just looking to shift boxes. They are now...

  • Parts Advisor

    7 days ago


    Hayes, United Kingdom Kolt Recruitment Ltd Full time

    Kolt Recruitment are recruiting for a Parts Advisor for a leading Commercial Vehicle Parts supplierKey Responsibilities: * Ensuring a prompt and courteous manner when dealing with customer enquiries, selling the benefits of products and services. * Ensure accurate ordering, checking and location of all parts, reporting stock discrepancies and damage to the...

  • Parts Advisor

    7 days ago


    Hayes, United Kingdom Kolt Recruitment Ltd Full time

    Kolt Recruitment are recruiting for a Parts Advisor for a leading Commercial Vehicle Parts supplier Key Responsibilities: * Ensuring a prompt and courteous manner when dealing with customer enquiries, selling the benefits of products and services. * Ensure accurate ordering, checking and location of all parts, reporting stock discrepancies and damage...

  • Parts Advisor

    6 days ago


    Hayes, United Kingdom Kolt Recruitment Ltd Full time

    Kolt Recruitment are recruiting for a Parts Advisor for a leading Commercial Vehicle Parts supplierKey Responsibilities: * Ensuring a prompt and courteous manner when dealing with customer enquiries, selling the benefits of products and services. * Ensure accurate ordering, checking and location of all parts, reporting stock discrepancies and damage to the...

  • Customer Service

    1 month ago


    Hayes, United Kingdom 1up organisations Full time

    **Sales experience is not needed to be successful in this role** **Immediate Start** Are you motivated and enthusiastic? - The desire to develop themselves and their own career - Enjoyment when working with customers face to face - The ability to think on their own two feet and use problem solving skills - Great teamwork skills - Benefits of the role: -...

  • Parts Advisor

    11 minutes ago


    Hayes, United Kingdom The Recruitment Solution Full time

    Parts Advisors, Interested in earning an industry leading salary with a BASIC of over £30,000! Working in a fun, competitive and varied environment? With 33 days holiday, Pension Scheme & Life Assurance! Our client have an immediate vacancy at their fabulous dealership in Aberdeen. They are looking for an experienced Parts Advisor who is self-motivated,...