Automotive Technical Support Advisor

4 weeks ago

Longbridge Warwickshire, United Kingdom Apex Resource Management Full time

Automotive Technical Support Advisor
Location: Warwick
Salary: (To be discussed on application)
Permanent

Our client is a global organisation with a vision to create a clean and energy-efficient future by delivering innovative and sustainable mobility solutions for the automotive market who are looking for an Automotive Technical Support Advisor to join them on a permanent basis.

The Automotive Technical Support Advisor will be providing support to the client’s distributors, customers and end users with all aspects of their product range. This will include providing a dynamic phone, live web chat and email support service. The candidate should be comfortable in working in a fast paced, fun and varied environment.

In return, the successful Automotive Technical Support Advisor will benefit from a competitive salary, Hybrid working model on completion of probation (2 days Office), Enhanced Holiday Entitlement of 33 days per year (incl of Bank Holidays) and an Enhanced Pension Scheme.

Key roles and responsibilities for the Automotive Technical Support Advisor

Provide customer support via telephone
Focusing on hard product support, I.e. Steering/Suspension/Braking/Diesel/Engine Management
Support resolution of technical queries utilising resources available.
Answer/Redirect webform submissions relating to northern region
Create required reporting in line with business requirements to improve process
Assist with Technical Articles / Masters of Motion
Assist with trade shows/customer events
Support Warranty process
Diagnostic tool support via team viewer
Diagnostic tool commissioning / Exchange units
Become a DS180/480 expert.
Follow up leads with sales team and support sales opportunities where required (Including Software Renewal)
What we’re looking for in the ideal Automotive Technical Support Advisor

Working experience or knowledge of vehicle systems would be ideal
Prior experience or knowledge of Steering/Suspension/Braking/Diesel/Engine Management would be ideal
Familiar with using diagnostic equipment would be ideal
A proactive individual looking for a challenge
Good I.T Skills are a must
Excellent Phone / Email manner
Pride in customer service
Willingness to learn new skills
Good team player
A passion for the automotive industry

Apply now for the role of Automotive Technical Support Advisor with a copy of your CV to discuss this position with a member of our team

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