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Customer Service Advisor

1 month ago

Redditch, United Kingdom Elliott Recruitment Solutions Full time

Customer Service Advisor
Redditch
£24k + bonus
Customer Service Advisor – Monday to Friday 9am to 5pm – No Sales
We are looking for a Customer Service Advisor to join our Redditch based clients team on a permanent basis.
My client, a national organisation and a market leader in their field are currently growing their customer service team and have an opportunity for a full time Customer Service Advisor to join them on a permanent basis.
Supporting the smooth running of projects taking place within customers properties, you will liaise with customers, contractors and project managers on a daily basis, ensuring any issues are dealt with in a timely manner and providing regular updates to customers throughout their project.
Duties will include:
* Provide excellent customer service at all times, demonstrating understanding and empathy
* Be the customers main point of contact during their installation
* Make daily outbound calls to customers and contractors, proactively responding to any issues that may arise
* Liaise with project managers as and when required
* Work towards and achieve targets, Key Performance Indicators (KPI’s)
* Log service calls and issues
* Accurately update systems and reports
* Monitor and track status of allocated installations
* Ensure outstanding balances are collected from customers when work is complete
* Ensure complaints are resolved quickly
* Be positive and communicate effectively with internal stakeholders and customers using a variety of methods including phone calls, emails and letters
We are looking for customer service driven individual with strong communication skills and the ability to show empathy to customers. You will be organised with good attention to detail and a positive approach to solving problems.
My client offers a competitive salary of £24k plus bonus, regular team incentives, office working hours (Monday to Friday 9am to 5pm) and extra leave for your birthday
If you have the skills and experience for this role please apply online ASAP as immediate interviews are available