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Customer Service Team Leader
3 months ago
Customer Service Team Leader
£30,(Apply online only) per annum
Permanent
Milton Keynes
Are you a passionate Customer Service Team Leader with contact centre experience, ready to take on a challenging role?
Our Milton Keynes based client is seeking an enthusiastic and dedicated Team Leader to motivate and train a team that is responsible for upholding high standards of service to its stakeholders and external customers, by providing a first-class, multi-channel enquiry service, and ensuring the team delivers accurate information to all enquirers in line with set targets.
As a Customer Service Team Leader your responsibilities will include but are not limited to:
Delivering a high quality, consistent enquiry service for stakeholders and external customers.
Being a role model, providing a quality service in responding to high volume enquiries through multiple platforms to achieve set targets and standards.
Supporting telephone based outbound campaigns when required.
Manage first line enquiries for the team and resolving escalated complaints.
Ensuring high standards are maintained by the team with consistent quality checking and feedback, working within a structured framework.
Creating and manage daily staff rota for the team.
Encouraging initiative and ownership within the team to constantly challenge and improve processes and overall performance.
Complete quality checking to ensure the team are delivering the correct advice and identifying any training needs.
Providing appropriate training to ensure they have a clear understanding of processes, and procedures.
To be a successful Customer Service Team Leader, you must have:
Exceptional customer service skills and proven experience in complaints resolution.
Strong IT skills, including Word, Excel, CRM, and databases.
Excellent attention to detail.
Demonstrable experience of working successfully in a contact centre environment.
Excellent communication skills - both written and verbal.
Experience of quality checking to a high standard of written and verbal work across multiple channels.
Experience with training and developing a collaborative and dynamic team.
If you feel you have what it takes to be the Customer Service Team Leader, please apply today because we’d love to hear from you
WE WOULD PREFER YOUR CV IN WORD FORMAT
Ascendant Recruitment is one of Milton Keynes and Northamptons leading recruitment companies, with PA/Administration, Customer Service, Human Resources, Finance, IT, sales & marketing and digital marketing divisions. Ascendant Recruitment operates as an Employment Agency for permanent recruitment and an Employment Business for temporary recruitment. For more information on our current vacancies please visit (url removed)
