Single Point of Access Administrator

2 weeks ago


Cambridge, United Kingdom Step Ahead Full time

Job Title: Single Point of Access Administrator/Reception Team
Location: Cambridge, Mill Road
Position Type: Temporary, on going

Salary : £11.44p/h
Start Date: ASAP
Working Hours: Monday-Friday, 8:30 AM - 4:30 PM, 37.5 hours per week (Face to Face, not remote)

Job Description:

We are currently seeking a motivated individual to join the team as a Single Point of Access Administrator. As the first point of contact for service users and professionals, you will play a crucial role in coordinating care and ensuring a positive patient journey.

Duties:

* Receive and manage calls, emails, correspondence, and other contacts from service users and professionals.

* Coordinate care according to agreed protocols and pathways, recognizing when referral to a clinician is required.

* Record details of all contacts using SystmOne (S1) and other systems.

* Ensure efficient and effective progression of follow-up actions from contacts.

* Act as the first point of contact on Reception, checking in patients, liaising with clinicians, and facilitating a positive patient journey.

* Complete administration tasks on S1, including scanning, registering referrals, updating service user information, and confirming appointments.

* Book interpreters as requested by clinicians and manage meeting room calendars.

* Perform routine administration tasks such as scanning, photocopying, sending out letters/reports, and ordering.

Necessary Skills or Requirements:

* NVQ 3 (Administration related) or equivalent experience.

* Excellent communication and interpersonal skills.

* Effective prioritization and coordination of work.

* Proven skills in the effective use of Microsoft Office packages.

* Ability to work flexibly as part of a team.

* Excellent time management skills.

* Ability to use initiative without close supervision.

* Ability to handle conflict and empathize with service users in stressful situations.

* Good attention to detail.

If you are interested in this role and you meet these requirements, please email your CV



  • Cambridge, Cambridgeshire, United Kingdom Triumph Consultants Ltd Full time

    QAD 1691/1804Role: Single Point of Access Administrator/Reception Team Contract Length: Anticipated 3 months Hours: 37.5 hrs per week Location: Office Based at Peacock Centre, Mill Road, Cambridge CB1 3UG Pay Rate: £12.00 per hour PAYE DBS required for this role TBC OH Assessment required for this role Duties: Receiving and dealing with calls,...


  • Cambridge, United Kingdom University of Cambridge Full time

    **Main duties and responsibilities of the job** The Healthcare Improvement Studies Institute (THIS Institute) is seeking an enthusiastic Business Administrator Apprentice to join its Director's Office team. This is a fantastic opportunity to work to join a prestigious university and a highly experienced team to gain administration experience and training....

  • HR Administrator

    6 days ago


    Cambridge, United Kingdom University of Cambridge Full time

    The Department of Biochemistry, a flourishing academic community that enjoys a world-class reputation for both teaching and research, is embedded in the School of the Biological Sciences and is one of the largest Departments in the University of Cambridge. The Department is offering an exciting opportunity for a talented administrator to join its HR office...

  • Business Administration Advanced Apprentice

    Found in: beBee jobs GB - 2 weeks ago


    Cambridge, Cambridgeshire, United Kingdom University of Cambridge Full time

    We are seeking an enthusiastic Business Administration Apprentice to join our Cluster Professional Services team, to work alongside and support the Business & Operations Manager, in providing a comprehensive administrative service to five departments (collectively known as the Cluster).This is a fantastic opportunity to join a prestigious University to gain...


  • Cambridge, United Kingdom Wellcome Sanger Institute Full time

    Do you want to help us improve human health and understand life on Earth? Make your mark by shaping the future to enable or deliver life-changing science to solve some of humanity's greatest challenges. **About the role**: We are looking for a Computational Postdoctoral Fellow (PDF) to be responsible for the analysis of our large-scale single-cell genomics...

  • HR Administrator

    Found in: Talent UK C2 - 5 days ago


    Cambridge, United Kingdom University of Cambridge Full time

    The Department of Biochemistry, a flourishing academic community that enjoys a world-class reputation for both teaching and research, is embedded in the School of the Biological Sciences and is one of the largest Departments in the University of Cambridge. The Department is offering an exciting opportunity for a talented administrator to join its HR office...

  • Business Administrator Apprentice

    Found in: Talent UK C2 - 5 days ago


    Cambridge, United Kingdom University of Cambridge Full time

    Main duties and responsibilities of the job The Healthcare Improvement Studies Institute (THIS Institute) is seeking an enthusiastic Business Administrator Apprentice to join its Director's Office team. This is a fantastic opportunity to work to join a prestigious university and a highly experienced team to gain administration experience and training....


  • Cambridge, United Kingdom Sepura Full time

    Enabling a smooth transition for customers, visitors and contractors upon arrival at Front of House, whilst ensuring company security and H&S procedures are followed. Answering calls into the switchboard and providing administrative support across the business._ **_Main duties:_** - _Delivery of high quality front of house service, receiving visitors,...

  • HR Administrator

    4 days ago


    Cambridge, United Kingdom University of Cambridge Full time

    Do you have previous administrative experience and are looking for the next step in your HR career? This is an ideal opportunity for you to join the Finance Division HR team to deliver localised support and make an impact on how processes are implemented and improved. You will report into the HR division but work alongside the HR Coordinator within the...

  • Access and Participation Evaluation Manager

    Found in: Talent UK C2 - 2 weeks ago


    Cambridge, United Kingdom University of Cambridge Full time

    The Widening Participation (WP) Team at the University of Cambridge is looking to appoint an Evaluation Manager to provide expert input and support delivery against the University's Access and Participation Plan (APP). The Access and Participation Evaluation Manager will oversee monitoring and evaluation strategies for centrally delivered WP programmes,...

  • Sports Service Administrator

    Found in: Talent UK C2 - 2 weeks ago


    Cambridge, United Kingdom University of Cambridge Full time

    The University of Cambridge Sports Service is looking for a self-motivated and skilled administrator to join our friendly and vibrant Department. The role holder will coordinate the administrative/office functions (including associated policies and procedures), HR systems and committee activities of the Sports Service. They will also act as an Executive...

  • Access and Participation Evaluation Manager

    Found in: beBee jobs GB - 3 weeks ago


    Cambridge, Cambridgeshire, United Kingdom University of Cambridge Full time

    The Widening Participation (WP) Team at the University of Cambridge is looking to appoint an Evaluation Manager to provide expert input and support delivery against the University's Access and Participation Plan (APP).The Access and Participation Evaluation Manager will oversee monitoring and evaluation strategies for centrally delivered WP programmes,...

  • Access and Participation Evaluation Manager

    Found in: beBee S GB - 3 weeks ago


    Cambridge, United Kingdom University of Cambridge Full time

    The Widening Participation (WP) Team at the University of Cambridge is looking to appoint an Evaluation Manager to provide expert input and support delivery against the University's Access and Participation Plan (APP). The Access and Participation Evaluation Manager will oversee monitoring and evaluation strategies for centrally delivered WP programmes,...

  • Sports Service Administrator

    Found in: beBee jobs GB - 2 weeks ago


    Cambridge, Cambridgeshire, United Kingdom University of Cambridge Full time

    The University of Cambridge Sports Service is looking for a self-motivated and skilled administrator to join our friendly and vibrant Department.The role holder will coordinate the administrative/office functions (including associated policies and procedures), HR systems and committee activities of the Sports Service. They will also act as an Executive...

  • Sports Service Administrator

    Found in: beBee S GB - 2 weeks ago


    Cambridge, United Kingdom University of Cambridge Full time

    The University of Cambridge Sports Service is looking for a self-motivated and skilled administrator to join our friendly and vibrant Department. The role holder will coordinate the administrative/office functions (including associated policies and procedures), HR systems and committee activities of the Sports Service. They will also act as an Executive...


  • Cambridge, United Kingdom University of Cambridge Full time

    The Divisional Administration team is part of the HR Directorate and provides key administration support, and an efficient service to the wider Human Resources Division. This includes HR administration; finance and purchasing; IT, systems and building access, in addition to managing IT equipment for hybrid working. We are looking for an additional person to...

  • HR Administrator

    12 hours ago


    Cambridge, United Kingdom University of Cambridge Full time

    The Wellcome/Cancer Research UK Gurdon Institute is seeking an enthusiastic, highly motivated and well organised HR Administrator. The Wellcome Trust/Cancer Research UK Gurdon Institute, renowned for its research at the interface between developmental biology and cancer biology. With core funding from Wellcome and Cancer Research UK, the Institute is a...

  • Client Services Administrator

    Found in: beBee jobs GB - 2 weeks ago


    Cambridge, Cambridgeshire, United Kingdom University of Cambridge Full time

    Location: West Cambridge SiteWe have an exciting opportunity for a personable and effective administrator to work in the newly restructured Client Services function of the Queen's Veterinary School Hospital (QVSH). The Client Service Administrator is the first point of contact at the Small Animal Hospital, aiming to give first-class customer service by...


  • Cambridge, United Kingdom University of Cambridge Full time

    This is an exciting opportunity to join the Department of Psychiatry at the University of Cambridge. Key responsibilities: We are seeking additional administrative support to enhance the professional services team, contributing to the daily organisational tasks of the team in liaison with the Business & Operations Manager. The work will be varied and you...


  • Cambridge, United Kingdom University of Cambridge Full time

    Applications are invited for a 4 year PhD studentship at the MRC Toxicology Unit, University of Cambridge. This studentship is fully funded by the MRC Integrative Toxicology Training Partnership (ITTP). **Project** The Medical Research Council Toxicology Unit is an internationally renowned institution focused on mechanistic insights into toxicology and...