Internal Account Manager
1 month ago
Internal Account Manager
Telford
Permanent
£28,700 + Company Bonus Scheme
Monday to Friday – 37.5 hours per week
We are recruiting for a growing business, based in Telford, who are looking for an experienced Internal Account Manager to join the Internal Sales Team on a permanent basis. You will be maintaining satisfaction and management of the day-to-day customer account activity allowing commercial functions to be able to focus on growing and developing new business.
The Internal Account Manager will report into the Customer Experience Manager and will act as the interface between the operational aspects of the organisation and the customer with bi-directional feedback i.e. customer requirements filtering into the organisation and operational information feeding out of the organisation back to the customer. The quality and timeliness of this information is of the essence to ensure excellent customer service is reached.
Duties will include:
* Establish and develop relationships with both new and existing contacts within the allocated customer portfolio to determine customer’s needs, expectations, limitations, and requirements for the purpose of providing customer satisfaction.
* Handle purchase orders from inputting orders into the system to updating orders to reflect any changes. General order book maintenance.
* Proactive customer order management, contact customers with order resolution, current shipping information and corrective action on late or problematic orders. Maintain a high level of awareness and responsiveness to customer needs.
* Demonstrate initiative in problem-solving, action any customer complaints quickly and efficiently taking ownership of the issue.
* Manage any product returns in compliance with quality procedures, liaise with transport/warehouse to meet required timescales.
* Generic ‘Sales’ inboxes maintenance.
* Work closely with the External National Account Managers to deliver an excellent customer service. Provide support during new account set up.
* Carry out customer reviews and Support the External National Account Managers to achieve monthly and yearly targets.
* Participate in special customer projects and/or provide support to project teams regarding improvements, new items or changes to existing packaging.
* Update and maintain internal systems with relevant information, ensuring data integrity and accessibility for all team members.
* General administrative duties, as necessary to support the wider team.
Skills and Experience:
* You will have worked within an FMCG business previously.
* You will have demonstratable record of success.
* Experience in forecasting expected orders with clients would be desirable.
* You will have previous experience in building relationships with customers via phone, email or face-to-face.
* Experience and knowledge of commodity driven products and pricing is desirable.
* Knowledge of the UK food industry would be an advantage but is not essential.
* Experience with using CRM systems.
The ideal candidate will have:
* The ability to work in a fast-paced environment to tight deadlines.
* Excellent teamwork.
* Ability to communicate in all formats and at all levels with colleagues, managers, and external organisations.
* Organisational skills to prioritise effectively.
* Strong customer service skills.
* Self-motivated.
* Excellent people skills.
* Good IT skills including, Microsoft Office, Excel, Word, PowerPoint, MS Teams.
The application process:
Our mission is to support our clients in their creation of an equal, diverse and inclusive workforce. We are committed to providing a barrier-free recruitment process, so if you require any reasonable accessibility adjustments within the application process, then please make it known at the earliest opportunity.
We will carefully consider your details and advise you if we're able to progress with your application within 72 working hours. If you do not hear from us within this time your details won’t be retained. So, if you're not successful on this occasion, do continue to respond to future roles we advertise. In the meantime, all good wishes and continued success with your search for employment.
About Us
Prince Personnel are an employment agency working on behalf of our client. Whether you’re seeking a new permanent position, temporary assignment or contract you’ll find us easy to deal with. Located in thriving Telford, we focus on jobs in Shropshire, Staffordshire and North Wales. Prince Personnel specialise in commercial, accounts and finance and technical recruitment. With the best jobs around we are an independent agency working hard for you.
Reference: DE26241
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