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IT Technical Support

2 months ago

St Albans, United Kingdom Mackenzie Jones IT Full time

IT Technical Support - 3rd Line IT Support - £55K + £5,460 Car Allowance + 5% Bonus + Benefits Package. Onsite - 5 Days a Week. St Albans, Hertfordshire. T6/MN/(phone number removed).

Must be Eligible to work in the UK.

Leading dynamic manufacturing business requires an experienced 3rd Line IT Support - IT Technical Support Specialist. The role will suite a 3rd Line IT Support professional with broad experience covering End User Compute & the ability to troubleshoot Networking Incidents & escalate to Specialist Third Parties.

Role:

This is a Stand-Alone onsite role - there is a central IT Support team that can provide additional support.
Provide 3rd Line IT Support for an end user base of (approximately 250).
Main bulk of the role will focus on supporting End User Compute - mainly Deskside Support.
Role will sit in a 3rd Line Support team - dealing with escalated Incidents & Tickets - Managing & resolving 3rd Line Incidents.
Escalating Networking Incidents to Third-Party provides that manage SD-WAN, LAN & Networking.
Support & Mentor 2nd Line IT Support when required.

Skills Experience Required:

3rd Line IT Support - demonstrable experience - must have 3rd line IT Support experience.
3rd Line IT Support - Incident, Problem Management & End User Compute experience.
3rd Line IT Support in an Enterprise Environment - carry out upgrades & maintenance.
Detailed understanding of core IT Infrastructure products- 3rd Line IT Support level.
Zoom - Conference Rooms - Zoom Admin Portal / Audio/Visual support.
Microsoft Office 365 - administration.
AutoPilot - Windows Desktop Deployment.
Active Directory & Azure Active Directory - administration.
MDM - InTune.
Print Services.
IDP - Identity Provider Platform - Okta or similar technology experience.
General Networking - LAN, Wi-Fi & SDWAN - Aruba or Cisco - Network Switching & Routing - able to Troubleshoot then escalate to a Third-Party.
Firewalls - ideally Fortinet or similar experience.
SSL Certificate Renewal Process.
Third Parties - Escalating issues to IT Third Parties - managing the process - ensure all Incidents & Requests are passed to Third Parties when required - managed in a professional & timely manner - ownership of the resolution to agreed closure.
ITIL Practices - ideally have an understanding of ITIL best practices.
Excellent Communication Skills.
Collaborative Approach to Teamwork - happy to mentor 2nd Line Support when required.

Desirable Experience:

Citrix support.
Cloud - AWS or Azure - deploying & integrating Cloud solutions.
Benefits Package:
Bonus + Company Car Allowance + Company Pension + Employee Assistance Programme (EAP) and Occupational Health Support + Holiday Purchase Scheme + Employee Discount Platform.

Keywords: 3rd Line IT Support, Enterprise IT Support, 3rd Line IT Support, Microsoft, Office 365, Active, Azure Active Directory, MCM, Print Services, Entra, InTune, AutoPilot, IDP, Identity Provider Platform, SD-Wan, LAN, Networking, Aruba, Cisco, Network, Switching, Routing, Firewalls, Fortinet, SSL Certificate, Audio Visual, Zoom, Teams, Voice Administration, Incident Management, ITIL, IT Support, 3rd Line IT Support, Winchester, Southampton, Permanent, T6/MN/(phone number removed)