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Front of House Coordinator

3 months ago

Manchester Square, United Kingdom Tulip Recruitment Full time

Working for this professional, corporate firm based in central London, the principal duties of the position are to take full responsibility for the smooth running of the Client suite Front of House services. This includes the management of meeting room bookings and the provision of services to visiting clients and all other users of the meeting rooms.

Working collaboratively with the Hospitality Co-ordinator, the role also includes the supervision of one other Front of House Operative of whom you will be working alongside providing support and direction.

Working 8-4.30pm Mon to Fri. This company offers a competitive salary together with an extensive benefits package

Duties

* Responsibility for the co-ordination of all client and internal meeting room bookings.

* Look and appearance of the client suite.

* Liaising with Partnership Assistants and meeting hosts on expected visitors

* Providing building staff with advanced notification of expected visitors via Proxy Click and Curiosity platforms.

* Meeting and greeting visitors to a high standard and continued care of visitor needs up to and including their departure.

* Instructing the FOH Operative of timely set ups/ clear downs etc

* Setting up and clearance of meeting rooms, including reconfiguration of furniture according to required room layout, e.g. boardroom / classroom / theatre style etc. Arranging for assistance from the Facilities team with furniture sets ups and clear downs as necessary

* Maintaining meeting room supplies / equipment e.g. pads, pencils, coasters, audio-visual equipment.

* Booking of taxis for clients on request

Catering

* Ordering sandwich lunches and breakfasts from local supplier and weekly delivery of fresh fruit

* Providing cover in the absence of the Hospitality Co-ordinator, for example booking outside caterers for formal lunches / buffets etc Liaising with catering and waiting staff when on site.

Other duties

* Attend periodic general meetings with Line Manager and attending FOH team meetings.

* Quarterly check ins and annual performance review for the FOH Operative

* Providing general assistance within the Administration dept - providing cover / assistance to/for other members of the Administration team as/when required, eg Switchboard cover

* Invoice and credit card reconciliation.

Requirements

* Client-facing experience. Reception and/or catering experience within professional/financial institutions preferred, e.g. legal, insurance, banking etc or in hotels.

* Previous team leader or supervisory experience as you will be supervising one member of staff

* Basic knowledge of Microsoft 365 packages

* Well organised and thorough, with excellent attention to detail.

* Ability to work on own initiative and/or as part of a team with fluctuating workload.

* Friendly / sociable personality. Able to maintain high standard of professionalism at all times as front-line client contact.

* Flexibility of hours worked, duties undertaken and to work from alternative office site as and when necessary.

If you do not hear from a Consultant within 2 weeks of your application, then unfortunately you have not been successful on this occasion