Current jobs related to Customer Service Manager - Cardiff - yolk recruitment
-
Customer Service Manager
1 month ago
Cardiff, United Kingdom CV-Library Full timeCustomer Service Manager** We are working with the top insurance specialists within their field This award-winning company now have this great opportunity for a Customer Service Team Manager Office based within Cardiff City Centre Upto £40,000 OTE £50,000 uncapped You will be working a 37.5 hours per week on a shift pattern Will require one...
-
Customer Service Manager
1 month ago
Cardiff, United Kingdom Adore Recruitment Ltd Full timeCustomer Service Manager**We are working with the top insurance specialists within their fieldThis award-winning company now have this great opportunity for a Customer Service Team ManagerOffice based within Cardiff City CentreUpto £40,000 OTE £50,000 uncappedYou will be working a 37.5 hours per week on a shift patternWill require one Saturday and one...
-
Customer Service Manager
2 weeks ago
Cardiff, Cardiff, United Kingdom Future Publishing Full timeWe are Future, a global media company with ambitious goals and a talented team. Together, we connect people to their passions through high-quality content and innovative technology.We're behind award-winning brands in specialist sectors like technology, gaming, music, and more. Our websites, magazines, events, and social spaces attract millions of consumers...
-
Customer Service Manager
3 weeks ago
Cardiff, Cardiff, United Kingdom Secure Trust Bank PLC. Full timeAbout the RoleWe are seeking a talented individual to join our customer service team as a Customer Service Manager. As a key member of our team, you will be responsible for delivering exceptional customer experiences and providing world-class service to our customers.Key ResponsibilitiesProvide timely and effective support to customers via phone, email, and...
-
Customer Service Manager
3 weeks ago
Cardiff, Cardiff, United Kingdom Secure Trust Bank PLC. Full timeAbout the RoleWe are seeking a talented individual to join our customer service team as a Customer Service Manager. As a key member of our team, you will be responsible for delivering exceptional customer experiences and providing world-class service to our customers.Key ResponsibilitiesProvide timely and effective support to customers via phone, email, and...
-
Customer Service Manager
3 weeks ago
Cardiff, Cardiff, United Kingdom Secure Trust Bank PLC. Full timeAbout the RoleWe are seeking a talented individual to join our customer service team as a Customer Service Manager. As a key member of our team, you will be responsible for delivering exceptional customer experiences and providing world-class service to our customers.Key ResponsibilitiesProvide timely and effective support to customers via phone, email, and...
-
Customer Service Manager
3 weeks ago
Cardiff, Cardiff, United Kingdom Secure Trust Bank PLC. Full timeAbout the RoleWe are seeking a talented individual to join our customer service team as a Customer Service Manager. As a key member of our team, you will be responsible for delivering exceptional customer experiences and providing world-class service to our customers.Key ResponsibilitiesProvide timely and effective support to customers via phone, email, and...
-
Customer Service Manager
4 weeks ago
Cardiff, Cardiff, United Kingdom LexisNexis Risk Solutions UK Ltd. Company Full timeAbout the RoleWe are seeking a highly skilled Customer Relationship Manager to join our team at LexisNexis Risk Solutions UK Ltd. Company. As a key member of our Business Services team, you will be responsible for delivering an exceptional customer experience for both prospect and existing customers.Key ResponsibilitiesPartner with sales teams and internal...
-
Customer Service Manager
4 weeks ago
Cardiff, Cardiff, United Kingdom LexisNexis Risk Solutions UK Ltd. Company Full timeAbout the RoleWe are seeking a highly skilled Customer Relationship Manager to join our team at LexisNexis Risk Solutions UK Ltd. Company. As a key member of our Business Services team, you will be responsible for delivering an exceptional customer experience for both prospect and existing customers.Key ResponsibilitiesPartner with sales teams and internal...
-
Customer Service Manager
3 weeks ago
Cardiff, Cardiff, United Kingdom Secure Trust Bank PLC. Full timeAbout the RoleWe are seeking a talented individual to join our customer service team as a Customer Service Manager. As a key member of our team, you will be responsible for delivering exceptional customer experiences and providing world-class service to our customers.Key ResponsibilitiesProvide timely and effective support to customers via phone, email, and...
-
Customer Service Manager
3 weeks ago
Cardiff, Cardiff, United Kingdom Secure Trust Bank PLC. Full timeAbout the RoleWe are seeking a talented individual to join our customer service team as a Customer Service Manager. As a key member of our team, you will be responsible for delivering exceptional customer experiences and providing world-class service to our customers.Key ResponsibilitiesProvide timely and effective support to customers via phone, email, and...
-
Customer Service Manager
4 weeks ago
Cardiff, Cardiff, United Kingdom Secure Trust Bank PLC. Full timeAbout the RoleWe are seeking a talented individual to join our customer service team as a Customer Service Manager. As a key member of our team, you will be responsible for delivering exceptional customer experiences and providing world-class service to our customers.Key ResponsibilitiesProvide timely and effective support to customers via phone, email, and...
-
Customer Service Manager
4 weeks ago
Cardiff, Cardiff, United Kingdom Secure Trust Bank PLC. Full timeAbout the RoleWe are seeking a talented individual to join our customer service team as a Customer Service Manager. As a key member of our team, you will be responsible for delivering exceptional customer experiences and providing world-class service to our customers.Key ResponsibilitiesProvide timely and effective support to customers via phone, email, and...
-
Customer Service Manager
1 month ago
Cardiff, Cardiff, United Kingdom LexisNexis Risk Solutions UK Ltd. Company Full timeAbout the RoleWe are seeking a highly skilled Customer Relationship Manager to join our team at LexisNexis Risk Solutions UK Ltd. Company. As a key member of our Business Services team, you will be responsible for delivering an exceptional customer experience for both prospect and existing customers.Key ResponsibilitiesPartner with sales teams and internal...
-
Customer Service Manager
1 month ago
Cardiff, Cardiff, United Kingdom LexisNexis Risk Solutions UK Ltd. Company Full timeAbout the RoleWe are seeking a highly skilled Customer Relationship Manager to join our team at LexisNexis Risk Solutions UK Ltd. Company. As a key member of our Business Services team, you will be responsible for delivering an exceptional customer experience for both prospect and existing customers.Key ResponsibilitiesPartner with sales teams and internal...
-
Customer Service Manager
3 weeks ago
Cardiff, Cardiff, United Kingdom Co-op Digital Full timeAbout the RoleWe're looking for a talented and motivated individual to join our team as a Customer Coordinator. As a key member of our store team, you'll play a vital role in delivering exceptional customer service and supporting the store manager in achieving our business objectives.Key ResponsibilitiesProvide friendly and welcoming service to customers,...
-
Customer Service Manager
3 weeks ago
Cardiff, Cardiff, United Kingdom Co-op Digital Full timeAbout the RoleWe're looking for a talented and motivated individual to join our team as a Customer Coordinator. As a key member of our store team, you'll play a vital role in delivering exceptional customer service and supporting the store manager in achieving our business objectives.Key ResponsibilitiesProvide friendly and welcoming service to customers,...
-
Customer Service Manager
2 weeks ago
Cardiff, Cardiff, United Kingdom Secure Trust Bank PLC. Full timeAbout the RoleWe are seeking a talented and customer-focused individual to join our customer services team as a Customer Service Executive. As a key member of our team, you will be responsible for delivering exceptional customer experiences, resolving customer queries, and providing timely and professional support.Key ResponsibilitiesProvide excellent...
-
Customer Service Manager
2 weeks ago
Cardiff, Cardiff, United Kingdom Secure Trust Bank PLC. Full timeWe're looking for talented individuals who share our passion for delivering world-class customer service. As a Customer Service Executive, you'll be based in our contact centre, working closely with customers to resolve their queries and provide excellent outcomes. You'll have the opportunity to develop your skills and knowledge through our comprehensive...
-
Customer Services
1 month ago
Cardiff, United Kingdom Owens Group Full timeHere at Owens we are looking for a new member to join our Pallet network team in our newly established Cardiff Docks depot. This new team will join our already large South Wales presence with 2 other depots working together.Job Purpose: To take responsibility and act as the focal point for all customer questions or concerns to ensure timely and accurate...
Customer Service Manager
2 months ago
Customer Service Team Manager
An exciting opportunity for a Customer Service Team Manager to join a growing insurance company based in the heart of Cardiff. You will be at the fore front of a team of Customer Care Advisors, driving excellence within customer service. Your primary focus will be on fostering a culture of continuous improvement, leveraging customer feedback to enhance the overall experience.
As a Customer Service Team Manager, you'll play a pivotal role in talent development, ensuring that team members are equipped with the skills and knowledge necessary to deliver outstanding service. Regulatory compliance and adherence to service level agreements will also be key aspects of your responsibility.
What you'll be doing
Lead and develop a team dedicated to delivering exceptional customer service.
Champion initiatives to enhance the customer experience by utilising data from various channels.
Provide inspirational leadership to consultants, nurturing their professional growth.
Identify and cultivate talent through mentorship and coaching.
Generate management reports to drive process improvements and analyse performance metrics.
Effectively manage customer complaints within established protocols and regulatory guidelines.
Collaborate with planning managers to ensure optimal resource allocation.
Uphold integrity, regulatory compliance, and ethical conduct standards.
Ensure ongoing team compliance with regulatory and client requirements through regular training.
Adhere to internal people management processes and procedures.
Qualifications: Preferably IF1 certification
About you
Strong focus on leadership and talent development
Exceptional interpersonal skills
Results-oriented with a keen focus on metrics
Ability to prioritise tasks and manage multiple responsibilities effectively
In-depth understanding of end-to-end customer service processes
Experience:
Prior experience in a regulated environment is advantageous
Experience in complaints administration and management is desirable
Familiarity with live chat management is a plus
What you'll get in return
Company pension
Cycle to work scheme
Employee discount
Health & wellbeing programme
Life insurance
Referral programme
Store discount
You are required to work 37.5 hours per week which will generally consist of 7.5 hours over 5 days.
The office is operational during the following hours:
8:30am to 8:00pm Monday to Friday
9:00am to 5:30pm Saturday
10:00am to 5:00pm Sunday
9:00am to 5:00pm Bank Holidays
Please get in touch if you have any questions about this role and we can have a confidential chat about your next move
Yolk Recruitment is an equal opportunities employer and embraces diversity in our workforce. We employ the best people for the job at hand and actively encourage applications from all qualified candidates, regardless of gender, age, race, religion, sexual orientation, disability, educational background, parental status, gender identity or any other protected characteristic. We champion and celebrate diversity at Yolk allowing our team to bring their whole selves to work.
*Please note, whilst we do our best to contact all candidates, due to the high number of applications we receive we cannot guarantee this for every role. If you have not heard anything from us within 7 days of applying - then unfortunately you have been unsuccessful. Please keep an eye on our website for more opportunities
