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Customer Services

2 months ago

Cardiff, United Kingdom Owens Group Full time


Here at Owens we are looking for a new member to join our Pallet network team in our newly established Cardiff Docks depot. This new team will join our already large South Wales presence with 2 other depots working together.


Job Purpose: To take responsibility and act as the focal point for all customer questions or concerns to ensure timely and accurate answers are provided for the customer. Provide "First Class - Right First Time Customer Service"


Contract Type: Permanent

Salary: £28,000 per annum

Hours: Mon-Fri, 08:00am - 17:00pm


Benefits:

  • Holidays: 20 days per annum + bank holidays
  • Company Discount Benefits
  • Company Salary Sacrifice Pension Scheme
  • Life Assurance Cover


Specific Qualifications/ Job Training

GCSE/NVQ standard. Experience of working at a similar level.


Specific Experience

Warehouse Management System (desirable, training will be provided)

Problem solving/logical thinking

Working unsupervised, continually managing time and prioritising work to meet tight corporate deadlines.

Specific Skills

Computer skills - Excel

Good communication skills, interaction at all levels internal and external.

Geographical knowledge

Attention to detail

Adaptable

Team player with a flexible "Can-Do" attitude


Company/Industry Knowledge

Distribution/Logistics/Supply Chain Environment



Specific Key Accountabilities


  1. Be responsible for ensuring customers are kept informed at all times throughout their experience with Owens Road Services.
  2. Investigate and solve customer issues which may be complex or long-standing issues. Ensure all discrepancies are dealt with and entered onto Warehouse Management System.
  3. Prioritise and liaise with drivers/warehouse staff to ensure all work has been done and that no deliveries have been missed.
  4. Keep accurate records of discussions or correspondence with customers ensuring all paperwork in office matches correctly with that in the warehouse.
  5. Analysing statistics or other data to determine the level of customer services needed.
  6. Ensure customer invoices are accurately entered into the computer system and invoices issued/sent to customer
  7. Adhere to customer service procedures, policies and standards for department ensuring all data is accurately entered onto the computer system and up-dated as per procedure.
  8. Communicate courteously with customers by telephone, email, fax, letter and face-to-face'.
  9. Provide help and advice to customers using organisations products or services.
  10. Produce written information for customers often involving use of computer packages/software.
  11. Develop feedback or complaints procedure for customers to use.
  12. Ability to develop on-going, rapport with customers and colleagues and obtain relevant information (and documents) from all parties.
  13. Ability to build strong professional relationships with customers/colleagues