Customer Service Administrator

4 weeks ago

StratforduponAvon, United Kingdom Brellis Recruitment Full time

A superb new opportunity to join a highly successful global supplier of equipment. This position would suit someone with 1st class communication skills, a proactive and positive manner and the ability to listen and respond effectively to others.
The successful Customer Service Administrator candidate will be joining a friendly and motivated team.
Working hours are 8.30-5 Monday to Thursday and 8.30-3 on Fridays. The company offers 23 days holidays plus Bank Holidays.
Purpose of Customer Service Administrator Job
* Provide an excellent first point of contact experience
* Maintain high levels of customer care and relationships
* Answer all calls, emails, customer queries within 48 hours
* Global contact within CST
* Cross functional working across customer service team
* Ad hoc administrative support for the UK Sales team
* Sales Order Processing using our ERP system, Oracle JDE Enterprise One
Customer Service Administrator Responsibilities
To provide administrative support within the wider Customer Services Team:
* Answering of telephone and assisting with customer enquiries
* Raising sales invoices
* Daily filing of orders, invoices and delivery notes
* Processing sales orders using SOP system
* Respond to all enquires in shared orders mailbox.
* Ordering of office stationery and refreshments for visitors
* Daily processing of customer orders from orders inbox.
* Processing any items required by the sales team to go to dispatch.
* Maintain records of machines in conjunction with the sales team
* Point of contact for all overseas customers.
* Issue all credits for any customer returns.
* Respond to emails in personal inbox.
* Assist with credit control when customers are on credit hold.
* Respond to phone calls for the wider organisation.
* Organise lunch and refreshments for external visitors when required.
* Assisting with organisation and administration of UK education/study days organised by the UK sales team
* Assist sales team with regular customer and partner update meetings
* Any other administration tasks that are required.
Minimum Key Customer Service Administrator requirements
Good numeracy and literacy skills with a minimum of GCSE Mathematics and English Language.
Customer service experience preferred
Strong relationship building
Must be self-motivated, highly organized, diligent and able to work well as part of a small team
A high attention to detail is crucial due to the nature of business and handling of customer information
Polite with a can-do attitude.
Good IT skills to include using a Sales Order Processing system, Excel and Word.
INDH

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