Client Engagement Specialist

3 weeks ago

West Midlands, United Kingdom High Profile Resourcing Ltd Full time

Client Engagement Specialist – In-house recruitment team

Location: Must have easy access to one of the following locations, Warwickshire, Leicestershire, Essex, Teesside, Suffolk, Hampshire, Devon

Salary:£38-46,000 + bonus + corporate benefits

Our Client is a market leading organisation with a locations across Great Britain.

As an organisation they are taking the opportunity to look at their £20m spend on temporary labour and introduce process and rigour to the hiring of their temporary workforce in return reduce spend considerably.

Are you a Supplier Relationship Specialist focused on working with Recruitment partners or a Client engagement specialist with an RPO? If so you could play a pivotal role in managing and optimising partnerships with external partners. Your primary responsibilities will include overseeing the relationship with these partners, ensuring effective collaboration, and driving results in line with their performance and commercial objectives. This role also involves elements of account management to foster strong, long-term partnerships. You will also be responsible for the development of the policies and processes for the temporary, off payroll workforce (contingent works) and the permanent recruitment partners.

The Role:

Supplier Relationship Management:

Develop and maintain strong relationships with preferred suppliers for both temporary and permanent recruitment assignments

Implement and deliver rigorous governance through supplier relationships

Act as the primary point of contact for all communication and collaboration between the business and partners e.g. communications around pay rates

Regularly assess supplier performance and provide feedback for continuous improvement

Seek ways to improve innovation in processes, reduce costs, manage and reduce risk and stimulate performance improvement

Ensure regular and consistent MI and KPIs are provided by all suppliers to challenge any underperformance

Implement a robust tracking system to monitor supplier performance

Generate regular reports on supplier metrics, including fill rates, time-to-fill, and candidate quality

Analyse data to identify trends and areas for improvement

Establish and monitor, in conjunction with Procurement, compliance with contractual agreements, regulatory requirements, and ethical standards.

Preferred Supplier List Administration and management

Budget Management: Collaborate with the internal recruitment team to establish and monitor agency usage spend

Explore cost-saving opportunities while maintaining the quality of agency services

Compliance and Process Optimisation:

Develop and maintain policy and processes to ensure the full life cycle of a contingent worker is managed from onboarding through to offboarding including processes for timesheet approvals and payments

Ensure all supplier interactions comply with company policies and legal standards

Identify opportunities to streamline processes for more efficient supplier management

Contract Negotiation and Renewal: With Procurement taking the lead be a key driver in contract negotiation processes with partners, ensuring favourable terms for both parties.

Coordinate contract renewals and amendments, keeping agreements up-to-date and reflective of evolving business needs

Develop robust contingency plans that can be implemented during times of disruption or surge

Support the development of the employer brand via multiple channels (online, website, recruitment fairs etc.) to promote the organisation’s presence in the labour market and facilitate the attraction of high-quality candidates through our selected partners

Continually drive improvement to policy, processes and practices to attract, recruit and retain the right talent, reduce time to offer, agency spend and increase retention and improve on candidate and hiring manager NPS scores

Make recommendations for changes and updating the Recruitment policies and Intranet where applicable. Be responsible for ensuring appropriate changes and updates are made.

Ensure Recruitment compliance is reflected in policies and processes. Ensure such compliance is met and highlight any risk in the recruitment processes e.g., Right to Work documentation etc. through audit checks. Manage the completion of key compliance actions.

The Person:

Degree educated, or equivalent

Previously had Client Engagement experience within an RPO or Supplier (recruitment) Engagement experience in an in-house recruitment team

Foundation end-to-end recruitment consultant/advisor/partner positions previously (ideally from both agency or RPO and in-house)

Proven experience in supplier or Client relationship management

Familiarity with recruitment processes and agency management

Strong analytical skills with the ability to interpret data and trends

Excellent communication, influencing and negotiation skills

Previous experience in a Specialist, senior coordinator or management role is preferred

Familiarity with recruitment technology and applicant tracking systems (ATS)

Regulatory and legislative knowledge e.g. AWR, basic employment law

Understanding of all aspects of the recruitment process, including advertising, direct sourcing, screening, interview and offer and onboarding management

Managing and sourcing for campaign recruitment requirements such as volume-based recruitment

Providing a high-quality candidate and hiring manager experience measure by satisfactions scores

Working to defined KPIs including time to offer, SLA’s direct hire % and NPS scores

Ability to produce meaningful reporting and MI to support the management of the recruitment partners

Support in the end-to-end continuous improvement of the recruitment journey

Knowing what best practice, seamless, effective recruitment processes look like, and involves

Experience of best practice/innovative tools, practices, strategies

Strong computer literacy skills with the ability to develop trackers and reports

Strong, clear communication and interpersonal skills, with the ability to be able to communicate with people at all levels whilst building strong relationships.

Ability to challenge and influence

Self-motivated; able to work independently and as part of a wider team with shared goals and purpose

Excellent time management and organisation skills.

Enthusiasm, energy and determination to achieve results.

Confident and comfortable working within a confidential environment and handling and sharing sensitive data.

Work with a variety of stakeholders at varying levels

Ability to work collaboratively with internal and external stakeholders

Manage expectations, provide constructive feedback and challenge diplomatically

Prioritise conflicting workloads according to business need

Juggle and prioritise day to day and longer-term projects

Work at pace efficiently

Experience of making structure out of ambiguity and manage change

Set high standards for yourself and others. Act ethically and be authentic

Make informed, calculated decisions and be prepared to take appropriate risks

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