Current jobs related to Customer Care Specialist - Exeter - Gold Group
-
Care and Support Specialist
2 weeks ago
Exeter, Devon, United Kingdom Alexander House Care Home Full timeCare and Support Specialist - Alexander House Care HomeAt Alexander House Care Home, we are seeking a dedicated and compassionate Care and Support Specialist to join our close-knit care team. As a key member of our team, you will play a vital role in delivering exceptional care and support to our residents.Your primary responsibility will be to assist...
-
Customer Care Specialist
5 months ago
Exeter, United Kingdom Cuckoo Full time**About Us**: At Cuckoo, we put our customers at the heart of everything we do, as we try to make their lives easier and their broadband faster. Because the truth is, we want them to actually feel good about their broadband. That’s why we call it feel-good broadband. Backed by Fern Trading (the clever clogs behind Octopus Energy) we are fearlessly...
-
Care Coordinator Specialist
1 week ago
Exeter, Devon, United Kingdom Sage Care Limited Full timeAbout the RoleAs a Care Coordinator Specialist at Sagecare Group, you will play a vital role in ensuring the smooth onboarding of new clients. Your primary responsibility will be to assess the branch's capacity to safely onboard new clients in line with our Local Authority contracts. This involves matching the right carers to client needs while maintaining...
-
Care Coordinator Specialist
1 week ago
Exeter, Devon, United Kingdom Sage Care Limited Full timeAbout the RoleAs a Care Coordinator Specialist at Sagecare Group, you will play a pivotal role in ensuring the smooth onboarding of new clients. Your primary responsibility will be to assess the branch's capacity to safely onboard new clients in line with our Local Authority contracts. This involves matching the right carers to client needs while maintaining...
-
Customer Care Specialist
4 weeks ago
Exeter, United Kingdom Cuckoo Full timeAbout Us: At Cuckoo, we put our customers at the heart of everything we do, as we try to make their lives easier and their broadband faster. Because the truth is, we want them to actually feel good about their broadband. That’s why we call it feel-good broadband. We’ve already topped MoneySavingExpert’s poll for the best customer service (twice) and...
-
Customer Care Specialist
1 month ago
Exeter, United Kingdom Cuckoo Full timeAbout Us:At Cuckoo, we put our customers at the heart of everything we do, as we try to make their lives easier and their broadband faster. Because the truth is, we want them to actually feel good about their broadband. That’s why we call it feel-good broadband. We’ve already topped MoneySavingExpert’s poll for the best customer service (twice) and are...
-
Customer Care Specialist
3 weeks ago
Exeter, United Kingdom Cuckoo Full timeAbout Us:At Cuckoo we put our customers at the heart of everything we do as we try to make their lives easier and their broadband faster. Because the truth is we want them to actually feel good about their broadband. Thats why we call it feelgood broadband. Weve already topped MoneySavingExperts poll for the best customer service (twice) and are well on the...
-
Customer Care Specialist
4 weeks ago
Exeter, United Kingdom Cuckoo Full timeAboutUs:At Cuckoo we put ourcustomers at the heart of everything we do as we try to make theirlives easier and their broadband faster. Because the truth is wewant them to actually feel good about their broadband. Thats why wecall it feelgood broadband. Weve already topped MoneySavingExpertspoll for the best customer service (twice) and are well on the wayto...
-
Tree Care Specialist
2 days ago
Exeter, Devon, United Kingdom Falcon Tree Care LTD Full timeAbout the RoleWe are seeking a skilled Tree Care Specialist to join our team at Falcon Tree Care LTD. This permanent role involves climbing trees to perform essential maintenance and care, ensuring the health and safety of the trees in various landscapes.Key ResponsibilitiesClimb trees using appropriate safety equipment and techniques to perform pruning,...
-
Mental Health Care Professional
5 days ago
Exeter, Devon, United Kingdom Pfizer Care Full timeRegistered Mental Nurse (RMN) – Specialist Mental Health | Negotiable Salary | 24-48 Hrs/WeekLocation: Flexible ShiftsAt Pfizer Care, we are seeking a dedicated Registered Mental Nurse (RMN) to join our team. As a specialist in mental health care, you will be responsible for assessing and managing patients with mental health conditions.Develop and...
-
Customer Experience Specialist
3 weeks ago
Exeter, Devon, United Kingdom Cuckoo Full timeAbout CuckooCuckoo is a customer-centric broadband provider that prioritizes delivering exceptional customer experiences. Our mission is to make broadband feel good, and we're committed to achieving this through our customer-focused approach.Job SummaryWe're seeking a skilled Customer Care Specialist to join our team. As a key member of our Customer Care...
-
Customer Experience Specialist
3 weeks ago
Exeter, Devon, United Kingdom Cuckoo Full timeAbout CuckooCuckoo is a customer-centric broadband provider that prioritizes delivering exceptional customer experiences. Our mission is to make broadband feel good, and we're committed to achieving this through our customer-focused approach.Job SummaryWe're seeking a skilled Customer Care Specialist to join our team. As a key member of our Customer Care...
-
Customer Experience Specialist
2 weeks ago
Exeter, Devon, United Kingdom Cuckoo Full timeAbout Us:Cuckoo is a customer-centric company that prioritizes the needs of its customers. We strive to make their lives easier and their broadband faster, aiming to become the UK's most recommended way to connect.Our team is passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals to join us.Job...
-
Customer Experience Specialist
1 week ago
Exeter, Devon, United Kingdom Cuckoo Full timeAbout Cuckoo:We're a customer-centric company that prioritizes making our customers' lives easier and their broadband faster. Our goal is to provide a seamless and stress-free experience for our customers, and our Customer Care team plays a crucial role in achieving this.As a Customer Care Specialist, you'll be part of a dynamic team that's passionate about...
-
Customer Experience Specialist
2 weeks ago
Exeter, Devon, United Kingdom Cuckoo Full timeAbout Cuckoo:We put our customers at the heart of everything we do, striving to make their lives easier and their broadband faster. Our goal is to provide a seamless and stress-free experience, showcasing our core values with every interaction.Our Customer Care team aims to deliver an exceptional customer experience, highlighting Cuckoo's commitment to...
-
Head of Customer Experience
4 months ago
Exeter, United Kingdom Taking Care Full time**Are you a driven leader from a Customer Experience Background?** **Are you looking for a role with autonomy to drive the strategic leadership and operational management in a Customer Experience environment?** We have an amazing opportunity for a **Head of Customer Experience **to join our Senior Leadership Team (SLT) in a role critical to the success of...
-
Customer Care Representative
5 months ago
Exeter, United Kingdom Gold Group Full time**Customer Care Representative - Multiple headcount** **Exeter - Hybrid** **Brief** Customer Care Representative's needed working for a full fibre broadband provider organisation based in Exeter who are looking to employ a number of experienced and well-rounded Customer Care Representatives that take pride in their work. You will have excellent written...
-
Customer Experience Specialist
3 weeks ago
Exeter, Devon, United Kingdom Cuckoo Full timeAbout Cuckoo:We're a customer-centric company that's passionate about making a difference in the lives of our customers. Our mission is to provide exceptional service and support, ensuring that every interaction with us is smooth, stress-free, and memorable.We're committed to creating a positive impact on our customers' lives, and we're looking for...
-
Customer Experience Specialist
3 weeks ago
Exeter, Devon, United Kingdom Cuckoo Full timeAbout Cuckoo:We're a customer-centric company that's passionate about making a difference in the lives of our customers. Our mission is to provide exceptional service and support, ensuring that every interaction with us is smooth, stress-free, and memorable.We're committed to creating a positive impact on our customers' lives, and we're looking for...
-
Customer Experience Specialist
1 month ago
Exeter, Devon, United Kingdom Cuckoo Full timeAbout CuckooWe're a customer-centric company that's passionate about making a difference in the lives of our customers. Our mission is to provide exceptional customer experiences that exceed expectations.Job SummaryWe're seeking a highly motivated and customer-focused individual to join our Customer Care team as a Customer Experience Specialist. As a key...
Customer Care Specialist
3 months ago
Customer Care Representative
Exeter - Hybrid working after probation
Benefits
£23,690 annual salary
30 days holiday + bank holidays
Enhanced Sick Leave
Enhanced Family Leave
Death in Service/Life Assurance 4 x
Income Protection
Wellbeing support through our EAP 'Help at Hand'
Health Cash Plan
Pension
Private Medical Care
Private Dental Care
Cycle2Work Scheme
Customer Care Representatives needed to join a rapidly expanding full fibre broadband provider who are looking for Customer Care Representatives to join them on a permanent basis out of their Exeter base.
As a Customer Care Representative you'll be:
Dealing with customer communications via phone, email and live chat.
Owning the customer's experience, including installation management, Customer Care and phone number porting requests.
Proactive management of customers' experience prior and following their installation, ensuring that they have regular contact with JFL and have realistic expectations any issues the customer may have such as Loss of service and or installation timescales.
Identifying potential advocate customers that can be approached for case studies and customer feedback quotes
Liaising with other teams within the business to ensure an efficient customer journey whether Pre or post install.
Experience needed for the Customer Care Representative role:
Previous customer service experience in a call centre/office based or similar environment
Experience with telephone, email, live chat communications
Organised, friendly and outgoing person who puts the customer first
Excellent written and verbal communication skills with an approachable manner
Confidence and ability to liaise with different departments at various levels across the business
If you are looking for your next customer service role please apply quickly as these positions are sought after
Please note candidates must have full right to work in the UK and either a drivers licence or reliable public transport link to the office.
Services advertised by Gold Group are those of an Agency and/or an Employment Business.
We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website
