Targeted Tenancy Officer

Good Afternoon,

I am currently representing Islington Council, who are offering an initial temporary contract for a period of 3-6 months with a view to be extended or offered a permanent position for the right candidate at a rate which is negotiable dependent upon experience.

We are looking for a Tenancy Management Officer this role will be: N1 1XR

The right candidate will:

* A borough-wide duty and emergency tenancy management and casework function, delivering more complex ‘on-the-day’ tenancy services where necessary.

* A Locality-based casework and appointment system to manage non-emergency service requests from tenants, enabling them to maintain their tenancies and thrive. This will include management of lower-level antisocial behaviour, oversight of legal work and other service requests related to the Conditions of Tenancy

* A range of proactive interventions to identify and address resident needs at an earlier stage – including targeted visits to those at risk of poor outcomes.

* Oversight and management of tenant-related work associated with voids and new lettings.

* Appropriate escalation / de-escalation of cases and seamless handovers within the wider Tenancy Services structure

We require the following:

* Experience working within a local authority DESIRABLE.

* Experience of providing advice or assistance to the public in a customer-facing role, ideally within a housing or support setting

* An understanding of housing and other relevant policy and legislation, including housing supply and demand issues and welfare reform

To discuss this opportunity further please send over an up-to-date CV and give me a call on (phone number removed)

If you know someone who would be a good fit for the role, please send over their contact details and get in touch, as we do offer a generous referral fee.

IF THIS ROLE IS NOT APPLICABLE TO YOU, BUT YOU ARE LOOKING FOR ROLE, PLEASE SEND OVER YOUR CV AND I WILL CHECK WHAT ROLES I HAVE AVAILABLE.

Look forward to speaking with you soon