Targeted Tenancy Officer

One of our local authority clients are currently recruiting for a Targeted Tenancy Officer. This is a temporary contract for 2 months with possible further extension based on budget and performance.

Main Purpose of Post/Job Summary

The Tenancy Officer will be a skilled practitioner in the provision of holistic and person-centred tenancy management services across the borough.

Duties and Responsibilities

* A borough-wide duty and emergency tenancy management and casework function, delivering more complex ‘on-the-day’ tenancy services where necessary.

* A Locality-based casework and appointment system to manage non-emergency service requests from tenants, enabling them to maintain their tenancies and thrive. This will include management of lower-level antisocial behaviour, oversight of legal work and other service requests related to the Conditions of Tenancy.

* A range of proactive interventions to identify and address resident needs at an earlier stage – including targeted visits to those at risk of poor outcomes.

* Oversight and management of tenant-related work associated with voids and new lettings.

* Appropriate escalation / de-escalation of cases and seamless handovers within the wider Tenancy Services structure.

* Provide a responsive and proactive tenancy management service to tenants with a range of requirements, building on their strengths to facilitate personalised, creative and realistic interventions that reduce risk and promote resilience.

* Establish and maintain expertise in the range of tenancy-related matters that residents require assistance with, developing and implementing a suite of tools and resources (including policies and procedures) to support the delivery of the service. In particular, to take the lead in developing expertise in areas of specialism.

* Provide housing and tenancy-related advice, interventions and services directly to council tenants, their families, advocates and other professionals including the wider staff team, and support colleagues to do the same. Ensure that demand for the service is managed effectively and that unnecessary, wasteful demand is minimised.

* Implement robust processes for assessing, recording, managing and reviewing risks, ensuring that these are dealt with at an appropriate level within the service structure.

* Contribute ideas and constructive feedback to the development and review of the service plan, making suggestions to enhance the effective delivery of the service and ensure it remains aligned with the wider partnership and council.

The above is a brief overview of the role, details and specification will be provided should you be successful. If interested in this position, please send your CV to Jahker Miah at Coyle Personnel Ltd