Parts Advisor

4 weeks ago

Solihull, United Kingdom Pertemps Birmingham Industrial Full time

Parts Advisor
Salary: £25,000 (On Target Earnings: £31,000)
Hours: 08:00 - 17:30, Monday to Friday, with 1 in 4 Saturdays

We are looking to recruit a Parts Advisor to join our client's team in Solihull. In this role, you'll play a key part in supplying automotive parts to the public, trade customers, and our in-house workshops. This position is ideal for a motivated individual with experience in the industry and a passion for delivering top-notch customer service for a prestigious car brand.

Key Responsibilities:
Order Preparation: You will handle the pre-picking of parts for workshop job cards, process customer orders, and check stock availability in response to various enquiries.
Sales and Customer Service: You will build and maintain strong customer relationships through inbound/outbound calls, walk-in customers, and online enquiries by offering excellent product knowledge and creating a positive first impression.
Stock Control: You'll ensure that consumables and service parts are regularly restocked, enabling a quick turnaround for our workshop, other departments, and trade/retail customers.
Warranty and Administration: Manage warranty claims related to parts issues and ensure all related administration, including customer records and invoicing, is completed accurately and promptly.
About You:
Previous experience in a similar role, ideally within a Motor Factor, franchise, or specialist parts company.
A confident and resilient individual with the drive, energy, and talent to succeed.
Well-presented with a positive attitude and strong desire to excel.
Ability to quickly establish rapport and build relationships with customers.
Benefits:
25 days holiday plus bank holidays
Company pension scheme
Wellness programme
Sick pay
Group life insurance
Staff discounts on car servicing
Discounts at retailers, restaurants, cinemas, and holidays
Long service and loyalty incentives
Staff referral scheme
Opportunities for in-house, manufacturer, and professional qualifications
Free on-site parking
Company events and activities
If you possess the required skills and experience for this role, we invite you to apply and become part of a dynamic team.? Please click apply or contact Stacey Weatherstone at Birmingham Industrial Hagley Court to find out more?

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