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Senior Repairs Surveyor
3 months ago
Job Advertisement: Senior Surveyor
Position: Senior Surveyor
Work Schedule: Monday to Friday, 36 hours per week, full-time office-based
Role Overview:
We are seeking an experienced Senior Surveyor to manage a dedicated team of surveyors conducting repairs surveys across the city. This role demands strong leadership and organisational skills to ensure high standards of property maintenance and customer satisfaction.
Responsibilities:
Collaborate with the Area Repairs Manager to develop efficient systems for property inspections, reactive repairs, and cyclical maintenance.
Partner with Housing services and repair teams to enhance service quality and customer satisfaction.
Oversee resource allocation within the Property Services Division to manage workload effectively.
Identify investment needs and communicate them to the Property Planning and Assets Team for major works programs.
Provide technical support and manage the repairs term partnering contract.
Ensure compliance with Health and Safety policies and provide expert advice on relevant legislation.
Offer strategic leadership within the Housing portfolio, engaging with various stakeholders to ensure cohesive service delivery.
Ensure high-quality repairs in residents' homes and effective service delivery.
Manage and resolve complaints, documenting defects to prevent disrepair claims.
Process and manage claims under the insurance policy.
Conduct post inspections of building structures, resident repairs, communal areas, and estates.
Utilise Site Audit Pro or similar tools for inspections, order management, and report storage.
Respond to contract/cost variation requests within Section 20 limits and document decisions.
Approve contractor payments up to £10,000 and select jobs for post-inspection.
Handle cancellation requests from contractors with detailed justifications.
Perform pre-inspections, confirm appointments with residents, and update systems post-inspection.
Verify orders for insured perils and manage related claims.
Maintain Section 20 paperwork and insurance claims for pre and post inspections.
Provide timely responses to the insurance team within agreed SLA timeframes.Key Skills:
Excellent knowledge of building pathology
Experience in responsive repairs, preferably within the Housing sector
Strong customer service and communication skills
Reliability, methodical approach, and attention to detail
Proficiency in IT and computer systems
Strong problem-solving skills with good literacy and numeracy
Ability to plan, organise, and prioritise work effectively
Understanding of customer needs and effective communication
Commitment to collaboration and teamworkQualifications:
Evidence of continued professional and personal development
