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Operations Assistant
1 month ago
Operations Assistant
Salary: Competitive, commensurate with experience
To be considered for the role you must have your own car and be able to drive - we are not accessible by public transport
Benefits:
- Health insurance
- Paid time off
- Professional development opportunities
- Collaborative work environment
ICE Services Group is seeking an experienced Operations Assistant to join our dynamic Drainage team. As an Operations Assistant, you will play a crucial role in supporting the operational efficiency of this department, working closely with our Sales Managers and Engineers. The ideal candidate will possess strong organisational and administration skills, attention to detail, and the ability to multitask effectively.
Previous industry experience or knowledge of Drainage/Cleaning services, would be highly desirable.
Job Summary:
* Responsible for job scheduling, diary management, fully utilising the CRM (Big Change) System in consultation with the Operations Manager.
* Plan, schedule and review workload and manpower to ensure targets are being met on a cost-effective & profitable basis.
* Managing the Operations Department email inbox, complete actions as required.
* Planning the routes of the company fleet, focusing on cost and efficiency
* Key point of contact for customers and Cleaning Technicians.
* Assist the team to co-ordinate the activities that affect operational decisions and business requirements such as stock, vehicles, technicians, sub-contractors.
* Manage stock control and check inventory records are accurate and update as appropriate.
* Provide guidance to Technicians about creating a detailed work schedule based on strict timelines.
* RAMS amendments and circulation.
* Issuing contract post job reports and Decontaminate Certificates (template amendments and circulation).
* Communicate any changes in delivery dates to relevant parties.
* Purchase materials and services required for job delivery in consultation with the Operations Manager.
* Ensure the integrity of our internal database to maintain a high level of accuracy on projects.
Essential Knowledge, Skills and Experience Required
* Good level of Maths and English.
* A minimum of 2 years office administration experience.
* Exposure to working within an Operations department or knowledge of Operations would be beneficial.
* Knowledge of general IT systems and applications including spreadsheets, word processing and databases.
* Experience in maintaining comprehensive records.
* Ability to prioritise workload, time management and dealing with conflicting priorities.
* Ability to communicate effectively both internally and externally at all levels.
* Ability to compose and produce standard reports.
* Ability to deal sensitively and appropriately with confidential information.
* Ability to undertake routine calculations.
Company Values: Integrity, Humility, Accountability, Ambition
