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Customer Service Team Leader
3 months ago
Customer Service Team Leader
Southend
£28,000 per annum
Permanent, Full Time
Do you have extensive experience in customer service and thrive in a fast-paced environment? Our client, a market leader, is seeking a dynamic Customer Service Team Leader to join their passionate and knowledgeable team. If you are driven, detail-oriented, and have a track record of providing exceptional customer service, then this role is for you
Responsibilities:
Support the Service Delivery Manager in maintaining high levels of customer service and resolving any issues that arise. Implement solutions to improve efficiency and customer satisfaction across the service delivery team.
Maintain accurate financial records and assist management in forecasting and budgeting activities.
Manage and coach the service delivery team, ensuring they meet agreed upon performance targets.
Provide training and development opportunities for team members.
Assist with general admin tasks during busy periods or staff absences.Daily Duties:
Manage and resolve customer service complaints and queries, working closely with clients and internal teams.
Analyse customer care data and provide recommendations for improvement to senior management.
Complete compliance reports and certificates in a timely manner.
Monitor post-service reporting and ensure KPIs are met.
Coordinate subcontractors and ensure their effective deployment.
Conduct audits of internal admin processes and provide additional training where necessary.
Collaborate with the administration team on office supply management.
Review and approve supplier purchase orders and invoices.
Assist in job conversion and contract correspondence activities.
Keep the digital compliance system updated with job progress notes.
Support other members of the service delivery team as required.Profile:
Minimum of 4 years' experience in customer service-based roles.
Qualifications in customer service and/or operations are desirable.
Strong communication skills and ability to handle pressure.
Detail-oriented, efficient, and organised team player.
Assertive and calm under pressure.Join our client's team and contribute to their commitment to excellence in customer service Apply now
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website
