Atlassian Application Operations Engineer

2 weeks ago

Glasgow, United Kingdom Develop Full time

Atlassian Application Operations Engineer
£650- £750 p/d (Inside IR35)
Hybrid - East Kilbride, Glasgow with occasional travel to London

** Due to the nature of this role you must hold active Security clearance You must hold a current, active, SC (Security Check) clearance or above (DV is highly desirable) **

About the role

The shared IT platform that enables communication and collaborative working at SECRET across the majority of UK and devolved government departments and sensitive industry partners.

They use some of the most innovative and exciting information security technology in the world to protect our national interests whilst enabling our users to work in far more efficient ways than any previous solutions have allowed.
Respect, collaboration, and trust are at the core of our values. We believe in our mission to protect the most sensitive information in the UK. We can only do this by being an inclusive, diverse, and flexible organisation.

As the Atlassian Application Operations Engineer you will have a deep understanding of Atlassian tools, plug ins and underlying technology. You would be responsible for the ongoing maintenance and development of our Atlassian tools supporting our digital service.
Your role will be supporting, maintaining, and developing our on-premise (Data Centre) installation of Atlassian products including Jira Software, Jira Service Management and Confluence.
Responsibilities
Administer the back-end Atlassian infrastructure and ensure the platform is highly available, reliable and secure
Leading the Upgrading of Atlassian Data Centre products and plug-ins, working closely with O/S and DB specialists
Building a replica of Production in DEV
Upgrading in repeatable steps until confident to replicate Production upgrade
Administrate the patching, backup and recovery of the Atlassian infrastructure
Configure in a Staging environment a Data Centre instance supporting a resilient system (load balanced and distributed)
Support the business in creating Jira projects and Confluence spaces
Creating workflows, fields, screens, reports, dashboards etc. based on custom requirements
Provide new ideas or processes for using the Atlassian suite more effectively
Determine ways to optimise/improve Jira process workflows, as well as identify where functionality can/cannot meet user requests
Develop metrics dashboards and advanced filters in Jira to provide end-users and business leadership with meaningful operational/performance metrics and status reports
Manage all add-ons and integrations
Provide user and JIRA Admin training
Manage and own any documentation to aid support of the Atlassian suite
Essential Skills Experience in the Atlassian Data Centre administration, configuration and support of Jira and Confluence
Proven track history of upgrading Data Centre configurations and resilient infrastructure
In-depth Jira, Jira Service Management, Confluence configuration and workflow changes
Jira projects, access and administration
Deep understanding of Atlassian architecture, focusing on JIRA, Jira Service Management and Confluence with a deep understanding of modularised workflows, permission schemes, notification schemes
Proven ability to quickly pick up and understand complex technical issues and come up with solutions
Skills to develop solutions for integration with other tools, automate manual processes, data migration routines and extract data for reporting and analytics purposes
Jira add-ons, associated plug-ins and extension
JIRA reporting and report filters
Experience in a technical customer support role

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