Deskside IT Engineer

4 weeks ago

Dorset, United Kingdom Concept Resourcing Full time

Deskside IT Engineer - £35,000

Winfrith, Dorset

Our client who offer full IT support from managed services, professional services for adhoc projects, to full life cycle management for all devices and users have an opportunity for a Deskside IT Engineer to join their team.

Main objective of the role is to provide hardware and software support, both remotely and deskside on IT products within the required Service Level Agreement (SLA). To meet our customer needs a diverse working environment, the role calls for a degree of flexibility and an expectation that the core working hours are spent on customer sites.

Main Duties:

To replace desktops, laptops, monitors and phones when applicable, enabling a quick resolution with minimum inconvenience to the end user
Perform Break fix on all desktop equipment
To perform IMAC activities
To perform daily backup checks as required
Complete all allocated calls and maintain regular contact with Workflow Managers
To diagnose problems accurately using all the available resources and technical knowledge
To provide timely, quality solution keeping the customer updated and escalating if required
Refer to relevant procedures to perform role
Ensure administration is satisfactory and up to date
To carry out all reasonable tasks as requested by the company
Periodically review Daisy Security Policies - centrally hosted on the Intranet - to ensure full compliance with current legal, regulatory and company requirements.
Carry out any 'ad hoc' tickets/non ticketed/project work as and when required.
To be compliant with health and safety company policy and legislation at all times.Skills/Experience:

IT engineering experience - ideally 2 years
A good understanding of analytical troubleshooting
A good understanding of networks and windows Operating systems
Must be able to diagnose and repair desktops and laptops
Desktop and laptop accreditation desirable
Knowledge of specific customer software desirable
Full UK Driving Licence
PC literate
Customer liaison skills
Interpretation of data & actions
Windows OS literate
Basic knowledge of Server OS and navigation if needed as eyes and ears for smart hands calls
Experience with Active Directory (not essential)
Basic hardware knowledge, Laptop Keyboards, Memory, Hard drives
Experience with network fault troubleshooting (not essential)
Experience with Network builds (not essential)Experience with network printer installs and configuration (not essential)
Experience with Microsoft applications
Experience with VPN and remote work on machines
Good troubleshooting skillsDue to the nature of the site you will be working on SC Clearance will be required so current SC Clearance would be highly advantageous.

Click apply now or message me for further info

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