Direct Sales Support Executive

2 weeks ago

Slough, United Kingdom Adecco Full time

Direct Sales Support Executive

Hybrid Working (1-2 days in office)

Join our client, a leading player in the automotive industry, as a Direct Sales Support Executive This is your chance to be a part of a dynamic team that is driving success and innovation. With great perks like hybrid working and gym membership, you'll enjoy a fantastic work-life balance.

Location: Coventry

Contract Type: Temporary

Contract Length: 12 months

Working Pattern: Full Time

Hourly Rate: £15.38

Monday-Thursday: 8:30am-4:45pm

Friday: 8:30am-3:00pm

Total: 37.5 hours per week

As a Direct Sales Support Executive, your main responsibility will be to deliver exceptional customer service and sales support. You will play a vital role in responding to customer and brand inquiries, providing accurate information, and ensuring compliance with all regulatory requirements.??

Key Responsibilities:

Respond to and resolve inbound key rental account enquiries
Answer and manage verbal and written inquiries, ensuring customer satisfaction
Build strong relationships with key rental account customers
Collaborate closely with the Rental team
Update and maintain records for quoting, contracts, and customers
Follow and work within the current fleet process
Own customer issues through to resolution
Coordinate effectively with colleagues across different departments
Monitor performance to meet targets, deadlines, and procedures
Maintain a customer-focused approach, providing value-driven services
Initiate and activate new Key Rental Account contracts
Prepare and deliver reports to HQ teams
Ensure adherence to regulations and requirements
Manage the de-fleet process at the end of contracts
Adhere to formal regulatory processes and policies
Fulfil other reasonable duties as required by managementSkills Profile:

Treat customers with respect, adhering to principles of fairness
Build strong, long-term customer relationships
Confident in decision-making and prioritisation
Take ownership of work queues
Excellent verbal and written communication skills
Strong negotiation and objection handling abilities
Maintain a satisfactory attendance record
Ability to achieve performance targets
Proactively identify and implement service improvements
Exceptional attention to detail and problem-solving skills
Ability to communicate effectively with diverse audiences
Self-driven and motivated
Ability to receive and apply feedback
Sense of urgency in meeting targets
Adaptability in a rapidly changing business environment
Able to work independently with minimal supervisionExperience:

Previous experience in a Customer Service position Essential
Experience in the automotive or consumer finance industry preferredIT Skills:

Intermediate level proficiency in Excel and Word
Experience in workflow management systems DesirableDon't miss out on this amazing opportunity to join our client's team and make a real impact in the automotive industry Apply now and take the next step in your career journey

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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