Sales Support Executive

2 weeks ago

Bournemouth, United Kingdom Dovetail Recruitment Ltd Full time

Sales Support Executive Job in Bournemouth

Our successful and thriving product-based client are recruiting a Sales Support Executive to join their team. The Sales Support Executive will provide administrative and operational support to a sales team including order processing, liaising with clients and wholesalers, as well as resolving any queries in a friendly and efficient manner.

Duties and Responsibilities:

* You will become an expert within the team, in order to ensure that clients, customers and sales representatives are supported effectively

* You will manage the daily order processing for the sales team, as well as highlighting any anomalies

* You will investigate delays to orders, incorrect pricing, delivery issues and product discrepancies

* You will proactively liaise with internal departments, suppliers and Clients to effectively resolve issues that arise

* You will respond to all product enquiries and complaints, within standard operating procedures

* You will create and update support material for the sales team when required

* You will attend team meetings, take the minutes from the meetings and provide support to the managers and meeting hosts throughout.

* You will develop and maintain knowledge of the industry, as well as the products within the sales team’s portfolio

Minimum Skills and Experience Required:

* A minimum of 18 months experience in a fast-paced customer service environment is essential

* Experience of working within the FMCG industry would be advantageous

* A good standard of general education, including Maths and English

* The ability to communicate politely and effectively with internal and external clients in relation to product queries and issues

* The ability to liaise confidently with customers and clients in order to investigate and resolve any issues in a timely manner

* Attention to detail to ensure that work is completed accurately and within our standard operating procedures

* The ability to utilise Excel to an intermediate level in order to sort and manipulate basic data in order rejection files. Maintain formulas to include V look ups in promotional pricing matrixes

* The ability to create and maintain product training files for the Team in order to ensure that all parties have the most up to date information regarding products in their portfolio

Salary and Benefits:

* A salary of £DOE per annum

* Monday to Friday working hours

* 25 days holiday plus Bank Holiday

* Company pension scheme

* Learning and development

* Parking

This Sales Support Executive job in Bournemouth would suit candidates who have experience working in a sales administration role and who have excellent attention to detail.

If you are interested in this Sales Support Executive job in Bournemouth, please click ‘Apply Now

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