Operations Coordinator

2 weeks ago


Tamworth, United Kingdom Tracker Recruitment Ltd Full time

Dealing with all aspects of Multi Modal forwarding function within the department and providing support to other branches, being an effective contributor.

Business

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To deal with all aspects of International and Domestic freight movements in support of the Operations team

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To act as a conduit between customers and suppliers to ensure all needs are met within the specified delivery times.

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To create customs declarations in line with HMRC and current legislation ensuring compliance in the process

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To ensure COD payments are collected prior to movement/delivery of goods.

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To liaise with overseas offices for shipment movements, taking responsibility for monitoring progress and keeping the customer advised of the status.

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Providing lead information to other offices in the UK where relevant

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To perform any other duties not defined in the job description as reasonably requested / expected by the Company

Customer Service

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Liaising with customers both on the telephone and potentially face-to-face about collections/deliveries of International Freight movements

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To ensure “Best in Class” customer service is always delivered.

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Liaising with the customer to determine other opportunities for new lanes/activity.

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Listening to customers if they have issues and either handling the problem effectively, or escalating if required and ensuring all issues are followed up.

Technical

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Minimum of 1 years’ experience in a Multi-Modal position with current hands-on experience.

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Educated to GCSE standard (minimum of 5)

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Ability and confidence to deal with difficult customers if the need arises.

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Ability to consistently meet deadlines in a timely manner.

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Business

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IT literate (ability to utilise MS Office tools such as Word, Excel, etc.)

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Commercial awareness is essential in this role.

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Knowledge of EDI Operating System would be an advantage.

Personal Attributes:

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Solid communication skills, demonstrable customer experience, results driven, a positive outlook and self-motivated.

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Level of Authority

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Operational

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Effective Time Management skills

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Effective organisational skills with significant focus on attention to detail

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Ability to effectively communicate at all levels both internally and with clients



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