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Customer Support Technician

4 months ago

Buckingham, United Kingdom Adecco Full time

Job Title: Customer Support Technician

Location: Buckingham

Contract: Full time, permanent

Hours: Monday - Thursday, 9am - 5:30pm, Friday, 9am - 4:30pm

Salary: £28,000 per annum

Benefits & Perks:

25 days annual leave + bank holidays
Profit-related bonus (after probation)
Enhanced pension scheme
Vitality Private Healthcare
Opportunity to progress
Employee share option scheme
Salary sacrifice
Electric vehicle scheme with free charging at work
Cycle to Work scheme
Earlier finish time on FridaysAbout Our Client:

Our client, a leading organisation in the automotive industry, is seeking a passionate and customer-oriented individual to join their team as a Customer Support Technician. With a focus on providing prompt and efficient technical support, as well as contributing to product testing efforts, our client prides themselves on delivering exceptional support and ensuring high-quality performance and reliability.

About The Job:

As a Customer Support Technician, you will play a vital role in ensuring our clients receive the assistance they need. In this role, you will be responsible for resolving customer issues, answering inquiries, and providing guidance on our client's products and services. Additionally, you will have the opportunity to conduct product testing, ensuring the highest level of quality and performance.

Key Responsibilities:

Provide prompt and effective technical support to customers via various channels, including phone, emails and Microsoft Teams
Resolve customer issues and answer inquiries regarding products and services
Conduct product testing to ensure high-quality performance and reliability
Collaborate with the team to identify and resolve technical and product-related issues
Utilise a logical troubleshooting approach to address customer concerns
Maintain a positive attitude and excellent customer service skills
Keep up-to-date with product knowledge and industry trends
Participate in training sessions to enhance technical skillsSkill Requirements:

Proven experience in a customer support role, preferably in a technology-related industry
Strong written and verbal communication skills with a polite telephone manner
Demonstrated ability to troubleshoot and solve problemsDesirable Requirements:

Experience with product testing methodologies and tools
Basic knowledge of electronics
Experience in the OEM automotive or motorsport industries, with knowledge of vehicle data analysis, testing, or race data analysisDue to the location of my client, you must be able to drive and have your own transport.

If you are a motivated individual with a passion for delivering exceptional support, we would love to hear from you. Join our client's team and contribute to their mission of providing top-quality technical support and ensuring customer satisfaction.

Apply now and take the first step towards an exciting career as a Customer Support Technician

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website