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Technical Support Team Leader

2 months ago

Marston Green, United Kingdom Jumar Solutions Full time

Technical Support Team Lead
Remote with very occasional travel

Are you passionate about provide technical support, and leading technical teams to deliver high-quality service? Our client is seeking a Technical Support Team Leader to lead a dynamic team.

Responsibilities:
· Provide team leadership across a technical support
· Provide hands on technical support including Wintel and Azure Cloud Technologies
· Demonstrable experience of managing ticket queues (ServiceNow) successfully and ensuring support SLAs are achieved
· Handle incident and escalation processes, with an emphasis on cloud environments such as Azure and Wintel.
· Identify skill gaps and lead upskilling efforts within the team, particularly in cloud operations and data protection technologies.
· Oversee continuous infrastructure monitoring using tools like SolarWinds, LogicMonitor, and Halcyon, ensuring early detection and resolution of issues.
· Lead cloud infrastructure management across multi-cloud environments (Azure, AWS), focusing on secure storage, backup, and disaster recovery.

Skills and Experience:
· Strong operational knowledge in cloud platforms (Azure), data protection strategies (Spectrum Protect, Veeam), and monitoring tools (SolarWinds, LogicMonitor).
· Desktop support of Microsoft stack technologies and Wintel environment experience
· Experience with ITIL frameworks, effectively managing incidents, problems, and changes.
· Proven experience in managing and mentoring technical teams, focusing on development and process improvement.
· Capable of aligning technical solutions with business needs.
· Takes ownership of responsibilities, with a focus on high-quality service and client satisfaction.

If you're ready to take the lead in a high-impact role where your technical expertise and leadership skills will make a real difference, we encourage you to apply now

Please provide an up to date CV for consideration