Customer Service and Sales Manager
2 weeks ago
Absolute Recruitment are currently recruiting for a Customer Service/Sales Manager on behalf of our clients based in Halesowen.
The Customer Service/Sales Manager will be responsible for overseeing the small Customer Service/Sales Team and increasing revenue and growth by implementing and developing sales strategies.
This role will be working Monday to Friday 8:30am to 5:00pm and the salary will be starting at £27,000pa dependent upon experience with a bonus structure that can be discussed.
Duties include but are not limited;
* Supervising a team of dedicated customer service administrators to ensure they comply with company policies
* Making improvements to the sales and revenue of the company
* Monitor and review customer contact including calls, emails etc to ensure quality and communications are correct and accurate
* Creating a sales strategy and action plan
* Present reports on enquiries and complaints to summarise monthly
* Monitor social media and provide relevant feedback
* Deal with escalated customer matters
* Engage with customers to obtain customer feedback to ensure satisfaction
* Update team members on new products, services and policies
* Ensure continuous improvement throughout and train/motivate the team
Skills & Experience required;
* Proven experience on increasing sales and performance within a company
* Previous experience within a similar role and environment
* Excellent communication skills
* Excellent customer relationship management skills
* IT literate
* Attention to detail
* Problem solving skills
If you are interested in this role then please apply with your CV and Jade will be in touch to discuss in further detail
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