Customer Service and Sales Manager

2 weeks ago


Halesowen, United Kingdom Absolute Industrial Recruitment Full time

Absolute Recruitment are currently recruiting for a Customer Service/Sales Manager on behalf of our clients based in Halesowen.

The Customer Service/Sales Manager will be responsible for overseeing the small Customer Service/Sales Team and increasing revenue and growth by implementing and developing sales strategies.

This role will be working Monday to Friday 8:30am to 5:00pm and the salary will be starting at £27,000pa dependent upon experience with a bonus structure that can be discussed.

Duties include but are not limited;

* Supervising a team of dedicated customer service administrators to ensure they comply with company policies

* Making improvements to the sales and revenue of the company

* Monitor and review customer contact including calls, emails etc to ensure quality and communications are correct and accurate

* Creating a sales strategy and action plan

* Present reports on enquiries and complaints to summarise monthly

* Monitor social media and provide relevant feedback

* Deal with escalated customer matters

* Engage with customers to obtain customer feedback to ensure satisfaction

* Update team members on new products, services and policies

* Ensure continuous improvement throughout and train/motivate the team

Skills & Experience required;

* Proven experience on increasing sales and performance within a company

* Previous experience within a similar role and environment

* Excellent communication skills

* Excellent customer relationship management skills

* IT literate

* Attention to detail

* Problem solving skills

If you are interested in this role then please apply with your CV and Jade will be in touch to discuss in further detail



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