Motor Claims Handler

John Williams have partnered with a third-party administrator working on behalf of insurers and brokers.

They provide a professional and bespoke service for their customers. They are seeking an experienced Motor Claims Handler to join their team is Essex.

As the Motor Claims Handler, you will have a good working knowledge of Underwriters terms and conditions, against which to validate a claim and determine actions required to achieve early and cost-effective settlement.

Key Responsibilities:

* To pro-actively manage a caseload of policy holder and third-party claims through to

* conclusion.

* New claims to be actioned within 24 hours of receipt using the clients agreed validation process.

* Identify recovery opportunities and action in accordance with the agreed process.

* Record MI (management information) for case load management.

* Maintain an effective diary which is actioned daily, to monitor cases as they progress to finalisation.

* Answering enquiries by phone, using the correct greeting and DPA procedure.

* Dealing with enquiries via e-mail and in writing and responding in clear and straightforward terms.

Key Skills:

* Excellent technical knowledge to determine liability.

* Awareness of motor Fraud indicators.

* Awareness of risk factors for large loss/ catastrophic claims and escalation process.

* Knowledge of jurisdictional differences in Scotland North, Southern Ireland and Channel Isles.

* To support the company’s values and policies and work to the highest professional standards.

* Ensure all Policy and procedure documents are read and understood