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Customer Service Assistant

3 months ago

Wrexham, United Kingdom Kinetic PLC Full time

Customer Service Assistant

Kinetic Recruitment are looking to recruit a Customer Service Assistant with immediate starts to work for a leading manufacturing company based in Llay, Wrexham.

*Permanent position*

As a Customer Service Assistant you will be responsible for ensuring all customer satisfaction is achieved.

Key Responsibilities:
* Ensure Customer delight
* Proactively follow up with Customers in conjunction with key account managers
* Work closely with the sales team to assist with their Customer's sales objectives
* Customer service plays a key part of the day-to-day role which is in integral part of the business
* Regularly update customer database
* Managing the correspondence between the sales team and their clients
* Providing data and reports to help the sales team
* Answering phone calls
* Scheduling diaries

Skills required :
* Proficiency in MS Office specifically in Excel skills. Familiarity in SAP preferred.
* Proficiency in English Language - formal and information
* Confident in liaising with internal and external customers
* Familiarity in similar roles with CRM systems and practices
* Excellent communication and presentation skills
* Ability to multi-task, prioritize, and manage time effectively
* Ability to work independently

Must have own transport due to location

Working Monday to Friday 8am to 5pm
£11.44 per hour
Company Pension Scheme
20 days annual leave plus 8 days bank holiday
Great Opportunity with career progression

If you feel that you have what we need then please do call Carole on (phone number removed) or email your up to date CV to:
(url removed)

Kinetic plc is a Recruitment Consultancy with over 40 years of experience of delivering staffing solutions to the engineering, manufacturing and technical industries.
Kinetic plc treats all applications with a high degree of care, we review all submissions and will attempt to contact applicants who match the job profile. Those that do not meet the specification may not be contacted but their CV retained to be considered against future opportunities.

Kinetic Recruitment Services Ltd operates as an Employment Business and Recruitment Agency as defined under the Employment Agencies Act 1973