Housing Disrepair Claims Manager

2 weeks ago


Birmingham, United Kingdom Job&talent Full time

We are currently recruiting for a Housing Disrepair Claims Manager based in Sandwell

Job Summary

To manage claims made in relation to housing disrepair in the council's HRA housing stock. You will be responsible for ensuring that cases are properly assessed by technical experts and legal teams in a timely manner. You will manage all documentation related to each case, provide disclosure documents as necessary and ensure payments are processed in conjunction with our legal team. You will support and coordinate activity between various teams, external stakeholders & customers to ensure work is completed to legislative standards and follows Legal Disrepair Protocol.

Your current duties and responsibilities are:-

1. To triage all claims for disrepair and in conjunction with our legal team ensure each claim is addressed via the most appropriate route.

2. Create case files for each HDR claim, produce disclosure documents in a timely manner and coordinate responses to linked SAR requests.

3. To manage all reports of damp and mould, to ensure each case is dealt with effectively.

4. To identify damp and mould cases that require additional intervention, to engage with the appropriate team and track progress to ensure each case continues to be managed through to completion.

5. To develop performance monitoring processes to ensure repairs and associated actions related to disrepair claims and damp and mould reports are managed effectively through to completion.

6. To ensure work is carried out in line with timescales set out by court orders or in agreement with 3rd party legal representatives.

7. Create and provide solutions, within legislation and contractual agreements, that meets customer needs and expectations as far as is practicable.

8. To coordinate and record all HDR activity for each case, provide regular feedback on outcomes and produce analysis of trends & root causes to identify areas of improvement for the wider Asset Management and Improvement team.

9. Manage compliance, that includes document control, ensuring all activity is auditable and all contractual information is completed and distributed within strict time frames

10. Work closely with Legal, Surveying, Data Administration to ensure effective communication is carried out and high customer services levels are adhered to

11. Managing the disrepair budgets and ensuring any risks to overspend on specific projects/workstreams, and all redeeming solutions are presented with appropriate risks highlighted.

12. To participate in the operation of the Council's Appraisal Scheme.

13. It is your responsibility to carry out your duties in line with the Council's policy on equality and be sensitive and caring to the needs of the disadvantaged, promoting a positive approach to a harmonious working environment. You should act as an exemplar on these issues and should identify and monitor training for yourself and any employees for whom you are responsible, in line with this policy and also the Equalities Act 2010.

14. Such other duties as may be appropriate to achieve the objectives of the post to assist the Service Area in the fulfilment of its objectives commensurate with the post holder's salary grade, abilities and aptitudes.

15. The post holder must at all times carry out his/her responsibilities with due regard to the Council's policy, organisation and arrangements for Health and Safety at Work.

Please apply online and include you most recent CV

Extra Personnel do NOT charge any fees for our services.

Extra Personnel Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers



  • Birmingham, Birmingham, United Kingdom Spirehouse Recruitment Full time

    Spirehouse are currently supporting a midlands based Local Authority in need of a Housing Disrepairs Claims Manager. If the following job requirements and experience match your skills, please ensure you apply promptly.The OpportunityThis is a great interim opportunity to work in conjunction of the Local Authority to manage a caseload alongside the resident...


  • Birmingham, United Kingdom Job&talent Full time

    We are currently recruiting for a Housing Disrepair Claims Manager based in Sandwell Job Summary To manage claims made in relation to housing disrepair in the council's HRA housing stock. You will be responsible for ensuring that cases are properly assessed by technical experts and legal teams in a timely manner. You will manage all documentation related to...


  • Birmingham, United Kingdom Spirehouse Recruitment Full time

    Spirehouse are currently supporting a midlands based Local Authority in need of a Housing Disrepairs Claims Manager. This is a great interim opportunity to work in conjunction of the Local Authority to manage a caseload alongside the resident team of surveyors and councils’ legal services.You will manage claims made in relation to housing disrepair in...


  • Birmingham, United Kingdom Spirehouse Recruitment Full time

    Spirehouse are currently supporting a midlands based Local Authority in need of a Housing Disrepairs Claims Manager. This is a great interim opportunity to work in conjunction of the Local Authority to manage a caseload alongside the resident team of surveyors and councils’ legal services.You will manage claims made in relation to housing disrepair in...


  • Birmingham, United Kingdom Midland Heart Full time

    **The Role** We have an exciting new opportunity for a Disrepair & Housing Legal Administrator to join our Legal team, based in our central Birmingham office, on a Fixed-term Contract/Secondment basis for 14 months. Within this role, the focus is to deliver a customer focussed legal service by providing supporting our Housing Legal Team in defending...

  • Housing Paralegal

    1 month ago


    Birmingham, United Kingdom Simpson Judge Ltd Full time

    Housing Litigation Paralegal Location: Birmingham **Salary**: DOE Office based role with potential routes to a training contract. Here at Simpson Judge we are looking to a assist a top 150 client of ours in their search for a Housing Litigation Paralegal. We are ideally looking to speak with Paralegals who have prior experience and exposure to working in or...


  • Birmingham, United Kingdom Douglas Scott Legal Recruitment Full time

    My client are a national top 100 UK law firm and due to strong recent growth over the past few years are looking to bring in a Housing Management Solicitor to join their housing team advising social landlords. You will be joining a team that is continuing to grow and is now one of the largest housing management teams in the country. The type of work you will...


  • Birmingham, Birmingham, United Kingdom Douglas Scott Legal Recruitment Full time

    My client are a national top 100 UK law firm and due to strong recent growth over the past few years are looking to bring in a Housing Management Solicitor to join their housing team advising social landlords. The ideal candidate will be 5 years + years PQE with previous experience of work for social landlords. You will be joining a team that is continuing...


  • Birmingham, Birmingham, United Kingdom Hays Legal Full time

    Housing Management Lawyer 2+ To £££This is an exciting opportunity to join one of the leading housing management teams in Birmingham and work for housing associations, local authorities and co-operative clients across the voluntary, public and private sectors. Enjoy working on a varied caseload of anti-social behaviour, residential possession claims,...


  • Birmingham, Birmingham, United Kingdom Douglas Scott Legal Recruitment Full time

    My client, a top 40 UK law firm, are looking to recruit a Property Litigation Solicitor to join their expanding Property team for their Birmingham office.You will be managing your own caseload that will predominantly consist of housing management and anti-social behaviour work. There may also be the odd residential case such as possessions and rent recovery....


  • Birmingham, United Kingdom Hays Legal Full time

    Housing Management Lawyer 2+ To £££This is an exciting opportunity to join one of the leading housing management teams in Birmingham and work for housing associations, local authorities and co-operative clients across the voluntary, public and private sectors. Enjoy working on a varied caseload of anti-social behaviour, residential possession claims,...


  • Birmingham, United Kingdom Hays Specialist Recruitment Limited Full time

    Housing Management Lawyer 2+ To £££This is an exciting opportunity to join one of the leading housing management teams in Birmingham and work for housing associations, local authorities and co-operative clients across the voluntary, public and private sectors. Enjoy working on a varied caseload of anti-social behaviour, residential possession claims,...


  • Birmingham, United Kingdom Hays Legal Full time

    Housing Management Lawyer 2+ To £££ This is an exciting opportunity to join one of the leading housing management teams in Birmingham and work for housing associations, local authorities and co-operative clients across the voluntary, public and private sectors. Enjoy working on a varied caseload of anti-social behaviour, residential possession claims,...


  • Birmingham, United Kingdom Hays Specialist Recruitment Limited Full time

    Housing Management Lawyer 2+ To £££This is an exciting opportunity to join one of the leading housing management teams in Birmingham and work for housing associations, local authorities and co-operative clients across the voluntary, public and private sectors. Enjoy working on a varied caseload of anti-social behaviour, residential possession claims,...


  • Birmingham, United Kingdom Anthony Collins Solicitors Full time

    **About the role and team** *** - Anthony Collins are currently recruiting for a Disrepair Team Leader to join our Housing Litigation team.- You will manage the Disrepair legal assistant sub team and to be a key member of the team which provides advice to clients in connection with disrepair cases. Working to tight timescales and volume work the role...


  • Birmingham, United Kingdom Citizen Housing Full time

    At Citizen we are very proud to be able to give tens of thousands of people across the West Midlands one of the most important things they will ever have - a home and a foundation for their life. It's an exciting time to join our Asset team, we have two fantastic opportunities for highly motivated and organised Project Managers to join us. You will...

  • Housing Management

    1 month ago


    Birmingham, United Kingdom Lipson Lloyd-Jones Full time

    THE FIRMA well regarded UK law firm seeks a housing management and property litigation lawyer.THE ROLEA solicitor to manage their own caseload which may comprise a mixture of housing management and/or property litigation matters (this may include leasehold management issues, injunctions, possession claims, boundary disputes, disrepair, service charge...

  • Disrepair Surveyor

    4 days ago


    Birmingham, United Kingdom Hays Full time

    DO YOU HAVE EXPERIENCE IN BUILDING/DISREPAIR SURVEYING?I AM WORKING WITH A KEY CLIENT TO APPOINT AN INTERIM DISREPAIR SURVEYOR!Your new rolenYou will form a key part of the property department, working as a Disrepair Surveyor, delivering a critical service. You will be surveying and dealing with all different aspects of Disrepair including the surveying and...

  • Disrepair Surveyor

    2 weeks ago


    Birmingham, United Kingdom Hays Full time

    DISREPAIR/BUILDING SURVEYOR REQUIRED! DO YOU HAVE EXPERIENCE IN BUILDING/DISREPAIR SURVEYING?Your new role You will form a keypart of the property department, working as a Disrepair Surveyor, delivering acritical service. You will be surveying and dealing with all different aspectsof Disrepair including the surveying and report writing process. What you'll...

  • Disrepair Surveyor

    2 weeks ago


    Birmingham, United Kingdom HAYS Full time

    DISREPAIR/BUILDING SURVEYOR REQUIRED! DO YOU HAVE EXPERIENCE IN BUILDING/DISREPAIR SURVEYING?Your new role You will form a keypart of the property department, working as a Disrepair Surveyor, delivering acritical service. You will be surveying and dealing with all different aspectsof Disrepair including the surveying and report writing process. What...