Customer Service Delivery Representative

3 weeks ago


Lockington Leicestershire, United Kingdom Arvato SCM UK Ltd Full time

Role: Customer Service Delivery Representative

Location: Hybrid working with the base location of East Midlands

The role

The role is instrumental in providing back-office support for the key account managers and our operations team in delivering the operational service to our clients. In this role, you will liaise with internal customers to investigate and resolve queries for any stock/ inventory or transport queries.

Your tasks

* The first point of contact for all internal and external matters relating to the end customer experience

* Support Key Account Management with queries relating to client performance.

* Investigate and resolve queries by liaising with our internal customers

* Liaise with clients and respond to queries by client SLAs including liaison with other Arvato departments to resolve customer queries.

* Liaise with the end customers on booking slots and delivery dates.

* Liaise with other Arvato departments to progress any ad hoc operational and transport requirements.

* Support the operational team with overall process knowledge and customer requirements

* Run and analyse daily reports, and then action any required investigations.

* Use the SAP system to extract data and support investigations and other reporting as and when required.

* Manage communication tools i.e., email folders, web portals, and ticketing systems to ensure response efficiency.

* Place orders for consumables for clients as and when required.

* Analyse nominated client and carrier performance using the relevant system daily and ensure any non-conformities are identified and corrected.

* Identify and report any service failures using the relevant system and record through agreed communication

* Ensure that all claims for loss or damage are administered using the relevant system in line with the published process. Maintain required Transport documentation and files to ensure accurate revenue capture.

Your profile

You’ll be customer-focused with a proactive approach to problem-solving as well as:

Able to communicate effectively through both oral and written methods

* Highly organised with the ability to prioritise workload and deal with conflicting priorities.

* Analytical skills with the ability to translate the information into an easy-reading format.

* Good PC skills, including, Microsoft packages, and has worked with SAP WMS and Power BI

* Excellent stakeholder management

* Data entry skills with attention to detail

What we offer

* 22 days annual leave with the option to purchase up to an additional 5 days

* Pension contribution

* A life assurance policy that pays out 4 x Salary

* Employee Assistance Programme that provides you with confidential support, information, and advice to help you

* Employee Discount Scheme through Treats


  • Food Delivery Driver

    4 weeks ago


    Leicestershire, United Kingdom Owl Get It - Restaurant Delivery & Concierge Service! Full time

    We are looking Food Delivery Couriers For Within the Hour delivery for Restaurants, Alcohol, Groceries, and jobs where you will get things others don't want get! With over 120 Stores Across Leicester you will be responsible for Picking up items from our partner restaurants and stores and delivering them to the customers door! Drivers working on other apps...


  • Ashby-De-La-Zouch, Leicestershire, United Kingdom Citron Hygiene Full time €28,000

    Great companies start with great people! All candidates should make sure to read the following job description and information carefully before applying. Citron is a people first organization. Which is to say, our strength comes from our teams of professionally-trained and Citron Certified Technicians. Citron Hygiene is first and foremost a service business...


  • Ashby-De-La-Zouch, Leicestershire, United Kingdom Citron Hygiene Full time €28,000

    Great companies start with great people! All candidates should make sure to read the following job description and information carefully before applying. Citron is a people first organization. Which is to say, our strength comes from our teams of professionally-trained and Citron Certified Technicians. Citron Hygiene is first and foremost a service business...


  • Ashby-De-La-Zouch, Leicestershire, United Kingdom Citron Hygiene Full time €28,000

    Great companies start with great people! Read on to find out what you will need to succeed in this position, including skills, qualifications, and experience. Citron is a people first organization. Which is to say, our strength comes from our teams of professionally-trained and Citron Certified Technicians. Citron Hygiene is first and foremost a service...


  • Ashby-De-La-Zouch, Leicestershire, United Kingdom Citron Hygiene Full time €28,000

    Great companies start with great people! Read on to find out what you will need to succeed in this position, including skills, qualifications, and experience. Citron is a people first organization. Which is to say, our strength comes from our teams of professionally-trained and Citron Certified Technicians. Citron Hygiene is first and foremost a service...


  • Ashby-De-La-Zouch, Leicestershire, United Kingdom Citron Hygiene Full time

    Great companies start with great people! All candidates should make sure to read the following job description and information carefully before applying. Citron is a people first organization. Which is to say, our strength comes from our teams of professionally-trained and Citron Certified Technicians. Citron Hygiene is first and foremost a service business...


  • Ashby-De-La-Zouch, Leicestershire, United Kingdom Citron Hygiene Full time

    Great companies start with great people! All candidates should make sure to read the following job description and information carefully before applying. Citron is a people first organization. Which is to say, our strength comes from our teams of professionally-trained and Citron Certified Technicians. Citron Hygiene is first and foremost a service business...

  • Sales Representative

    2 weeks ago


    Lockington, Leicestershire, United Kingdom Speedy Hire Full time

    Speedy Hire are the UKs leading hire provider with the widest range of tools, specialist hire equipment, plant and support services everything for every jobMake sure to apply quickly in order to maximise your chances of being considered for an interview Read the complete job description below.Hire and Sales Specialist - Castle Donnington - Monday to Thursday...

  • Delivery Driver

    4 weeks ago


    Leicestershire, United Kingdom Hart Ironmongery Ltd Full time

    **Hart Ironmongery Ltd** is looking for **Delivery Drivers** to join our growing team. We are a family-owned company that has been providing the Uk area with top-quality product for over 30 years! We are looking for a professional Delivery Driver to provide excellent service and ensure accuracy in the delivery of products and services. You will represent...


  • Castle Donington, Leicestershire, United Kingdom Bensons for Beds Full time €32,897

    Service Delivery DriverAre you a friendly, customer focused 7.5tonne driver with experience in home deliveries and lifting heavy goods? We are looking for a team member to join our team in Castle Donington.This is not just a driving role. You will be the face of our business, so having excellent customer service skills and the ability to lift and manoeuvre...


  • Leicestershire, United Kingdom Sytner Full time

    About the roleWe have an exciting opportunity available for a motivated Customer Advisor to join our friendly team at the BMW MINI Contact Centre where support, incentives, and fun still remains a key aspect of the working day.This role will be based at our head office as a full-time position.Situated at our Head office near Fosse Park, Leicester, the...

  • Key Account Manager

    1 month ago


    Lockington, Leicestershire, United Kingdom Arvato SCM UK Ltd Full time

    The role Accountability for the relationship from start to finish for our clients to ensure we meet their business goals and objectives through excellent performance in all areas and delivery of service. Having responsibility and ownership for making commercial decisions for pricing and profitability, ensuring they’re in line with financial and budgetary...


  • Lutterworth, Leicestershire, United Kingdom Unipart Logistics Full time

    Contract type: Full time Location: Magna Park Hours: 40 hours per week, Monday to Friday Salary: £40,000 per annum, 25 days rising holiday, pension, life assurance, employee assistance programme, wellbeing support, and flexible benefits scheme About the Job Relationships mean everything to us, and this one is particularly special. You’ll have an...


  • Lutterworth, Leicestershire, United Kingdom Unipart Logistics Full time

    Contract type: Full time Location: Magna Park Hours: 40 hours per week, Monday to Friday Salary: £40,000 per annum, 25 days rising holiday, pension, life assurance, employee assistance programme, wellbeing support, and flexible benefits scheme About the Job Relationships mean everything to us, and this one is particularly special. You’ll have an...


  • Leicestershire, United Kingdom deVOL Kitchens Ltd Full time

    deVOL Kitchens Ltd designs and manufactures high-quality bespoke kitchens, which we deliver and install throughout the UK. We are looking for an applicant who is friendly and professional to assist with the dispatch and delivery of our kitchens. This is a really important ‘front line’ role. You are representing deVOL with every customer you meet, so, as...


  • Leicestershire, United Kingdom ER Recruitment Limited Full time

    **Sales & Customer Service Administrator** **Remote Working - with occasional meetings in Leicestershire** **£23,000 - £27,000p.a. DOE** - Are you highly attentive to detail and like to ensure accuracy first time, every time? - Do you pride yourself on your excellent communication and customer service skills? - Are you proactive and confident in dealing...


  • North West Leicestershire, Leicestershire, United Kingdom Path Recruitment Full time £45,000

    Territory Sales Representative- Tired of your day being just 'OKAY'? Join a well established hire company covering the Midlands Depots from Nottingham to Birmingham.The Role of the Territory Sales Representative:Maintain and develop existing/ new accounts with your Territory Sales RepresentativePrevious experience as an Territory Sales Representative,...


  • Coalville, Leicestershire, United Kingdom Motability Operations Full time

    You'll have the exciting opportunity to be involved in the redevelopment of our office and vehicle conditioning centre in Coalville. You'll act as a liaison with our Technology and Workplace departments to drive through and deliver the reopening of our Coalville office and vehicle conditioning centre in accordance with agreed timelines. Once the...


  • Leicestershire, United Kingdom deVOL Kitchens Ltd Full time

    deVOL Kitchens Ltd designs and manufactures high-quality bespoke kitchens, which we deliver and install throughout the UK.We are looking for an applicant who is friendly and professional to assist with the dispatch and delivery of our kitchens. This is a really important 'front line' role. You are representing deVOL with every customer you meet, so, as well...


  • Leicestershire, United Kingdom HAYS Full time

    Long-term Temporary | Loughborough | Full-time Your new role Location: Loughborough, LE11Hybrid (after training): 4 days in office, 1 day working from home Length: long-term temp Start: ASAP Key responsibilities:Receive and handle customer requests.Work closely with suppliers and other teams to ensure accurate and timely implementation of new...