Customer Success Consultant

3 weeks ago


Ipswich, United Kingdom eduFOCUS Full time

Customer Success Consultant- eduFOCUS has an excellent opportunity for a Customer Success Consultant to join our growing, vibrant, and friendly team The position will be office based in Woodbridge, Suffolk.

The Customer Success Consultant position is to ensure that our existing clients are having a positive experience working with us. EVOLVE is widely regarded as the industry standard Trip, Club and Activity management solution for more than 240 Borough and County Councils/Multi-Academy Trusts and more than 21,000 schools, academies, and colleges in the UK and beyond.

As our Customer Success Consultant, you will conduct client review meetings to ensure positive working relationships. The meetings will mainly be conducted through Microsoft Teams, with opportunities to connect offsite at various events in schools, conferences, and trade shows. You will also be providing telephone and email support for existing clients and prospective clients.

Other key responsibilities include:

Support new customers through the onboarding process, ensuring a smooth transition.
Engage with customers to evaluate their satisfaction, identify potential issues, and enhance their experience.
Gather and analyse customer feedback to identify trends and make data-driven decisions.
Collaborate with colleagues to ensure customer preferences and feedback are incorporated into every aspect of business.
Complete administrative tasks related to implementing new orders, renewal orders and client invoicing and send reports/updates to Office Manager.

To be a successful applicant you will need to be able to work well in a small team, communicate with colleagues at all levels and make a positive contribution to our relaxed, but hard-working office environment.  You will also have a commitment to quality and excellence, take the initiative and pro-actively identify tasks requiring attention, and have a positive and confident attitude towards work with a willingness to learn and adapt to changes.

This Customer Success Consultant position will suit someone who thrives in a collaborative environment. Whether you have extensive previous relevant work experience or are fresh out of your studies and looking for an opportunity to launch your career, we would love to hear from you.

This is a full-time, permanent role. In return we are offering a competitive salary of £30,000 per annum (depending on experience) including 28 days annual leave plus bank holidays. Hours are Monday to Friday, 35 hours per week.

You must live within commutable distance of Woodbridge as the role is office based.

If you have all the relevant skills and experience and think that you might be the “right fit” for eduFOCUS and this position, then we would love to hear from you. Simply send us your CV and a letter of application in one document outlining why you think you would be a “good fit”.  We look forward to hearing from you.

Please check your email inbox and spam/junk mail folder for any email correspondence for this vacancy.

If you require any reasonable adjustments such as access or information in an alternative format, please inform us soon as you are able so that we can make the appropriate adjustments.

No Recruitment Agencies please

Additional keywords: IT, customer service, customer, operations, technical, sales, administration, customer service advisor, customer success consultant

This vacancy is being advertised and handled through Spider, the region’s Online Job Advertiser on our behalf. We both take your privacy seriously. When you apply, your details are processed and available for us to directly review for this vacancy. As you might expect you may be contacted by email, text or telephone. For full Privacy Policy details please see email correspondences on receipt of your application


  • Product Consultant

    4 weeks ago


    Ipswich, United Kingdom Bristow Holland Full time

    **Product Consultant** **Ipswich, Suffolk** **£35,000 - £40,000 per annum** This is a role for a Product Consultant to join a successful Software Company as part of continuous growth. You’ll be joining the Projects Team and you’ll be working directly with the business customers and inhouse development team to take a customer’s requirements...


  • Ipswich, United Kingdom MultiFreight Ltd Full time

    MultiFreight Ltd are one of the UK’s leading software companies that specialise in developing cloud and on-premise software solutions for the freight and logistics industry. Our software empowers companies of all sizes around the world to digitalise and streamline their business processes. We have an exciting opportunity for a Business Application...


  • Ipswich, United Kingdom Employment Specialists Ltd Full time

    We are a successful and expanding **Independent Recruitment Consultancy** and are looking for another talented individual to join our busy team. This is an ideal opportunity to develop your career and to take advantage of working with experienced **Recruitment Consultant**s - whether your experience is in Insurance, Financial Services or other Professional...


  • Ipswich, United Kingdom TSR Full time

    TSR Ipswich Ltd are looking for a Recruitment Consultant to join our tight knit team based on the outskirts of Ipswich! TSR Ipswich Ltd is a rapidly expanding recruitment agency in the UK. We pride ourselves on our ability to build successful and long-standing relationships with both clients and candidates nationwide. Job Description The role of the...


  • Ipswich, United Kingdom Polkadotfrog Full time

    Ipswich, we need an extra pair of hands!We need a solid recruitment consultant or an eager and professional salesperson who loves building those relationships and delivering top-class, thoughtful customer service. This will be a full desk dealing with everything from Receptionists to Secretaries and Customer Service superstars and everything in between. With...


  • Ipswich, United Kingdom TSR Full time

    TSR Ipswich Ltd are looking for a Recruitment Consultant to join our tight knit team based on the outskirts of Ipswich!TSR Ipswich Ltd is a rapidly expanding recruitment agency in the UK. We pride ourselves on our ability to build successful and long-standing relationships with both clients and candidates nationwide.Job DescriptionThe role of the Recruitment...

  • Move Consultant

    4 weeks ago


    Ipswich, United Kingdom Xcel Recruitment Full time

    Ref: SL-2364 Location: Ipswich **Salary**: £24k We are currently looking to recruit a GRMS Move Consultant / Administrator for an International Relocation company. **The main purpose of this role will involve**: To undertake general administration of GRMS files, sufficient monitoring of the removals processes to ensure conducted to the GRMS contract,...


  • Ipswich, United Kingdom Employment Specialists Ltd Full time

    **Graduate Trainee Recruitment Consultant, Ipswich, Salary negotiable** Are you a Talented Graduate looking to start your career journey in Recruitment? We are a successful Independent Recruitment Consultancy looking for a talented individual to join our busy team as a **Trainee Recruitment Consultant**. Employment Specialists Ltd. have been working with...


  • Ipswich, United Kingdom Hunterskill Recruitment Full time

    We are currently recruiting for an Apprentice Recruitment Consultant to join our team. No experience is required, however the following attributes are essential: 1) Confident outgoing chararistics 2) Presentable & Professional 3) IT literate 4) Willing and able to work as a team The successful applicant will be placed through the Apprentice scheme. **Job...


  • Ipswich, United Kingdom Diverse Recruitment Group Full time

    **Recruitment Consultant** **Diverse Recruitment Group; Social Personnel** **Full time, permanent** **Ipswich** **Competitive salary, bonus structure, plus additional benefits** Diverse Recruitment Group is one of the UK’s fastest growing recruitment businesses, growing year on year. We currently have five successful brands across public sector,...


  • Ipswich, United Kingdom Dawsongroup plc Full time

    Do you want to work for a business who are rapidly expanding, passionate about progression and reward their employees for their hard work and successes? Customer Service Administrator Join our team! Our vans operation is rapidly expanding and we’re looking for an enthusiastic Customer Service Administrator to join our business, based at our Ipswich...


  • Ipswich, United Kingdom East Suffolk and North Essex NHS Foundation Trust Full time

    The job plan is expected to consist of 7 Programmed Activities (PAs) and the exact details of job plan will be agreed with the successful candidate after their appointment. The appointee will be expected to undertake: Outpatient clinics Commitment to the various pathways Supervision and support to the NMPs Ward referrals Take part in Consultant On Call rota...


  • Ipswich, United Kingdom Alexander Lloyd Full time

    Alexander Lloyd are currently working on the fantastic opportunity to join a growing Employee Benefits Consultancy with a range of National Offices. The role can be remote based with some presence in their offices when needed. Working directly with the Headof EB this is an exciting opportunity to join a highly successful Financial Services company with a...


  • Ipswich, United Kingdom Dawsongroup Full time

    Do you want to work for a business who are rapidly expanding, passionate about progression and reward their employees for their hard work and successes?Customer Service AdministratorJoin our team! Our vans operation is rapidly expanding and we’re looking for an enthusiastic Customer Service Administrator to join our business, based at our Ipswich...


  • Ipswich, United Kingdom Huntress Full time

    **Customer Account Manager Job** **£27,000 + a Bonus of £300 - £1,000 per month** **Do you work in retail or sales? Do you want to build a career with a UK leading business?** We are looking for an experienced front facing Customer Service Advisor on behalf of our well-established client. This role is only available through growth and expansion. You...


  • Ipswich, United Kingdom Tandem Personnel Ltd Full time

    We are seeking a motivated and customer focused individual for our client’s site based in the Wherstead road area of Ipswich. The organisation manufactures and distributes products throughout the UK, Europe and the USA enjoying immense commercial success. The company remain a small robust team priding themselves on providing exceptional customer service...


  • Ipswich, United Kingdom Carbon 60 Full time

    WTW in Ipswich are looking for Customer Service Agents to join their Contact Centre team on a contract basis. This would be handling inbound calls and emails, answering customer queries and updating databases, £12.50 per hour, 3 month initial contract then moving to perm if successful. Monday - Friday in office. Responsibilities: * Provide support to...


  • Ipswich, United Kingdom ARC Group Ltd Full time

    _**Job Title**:_ Recruitment Consultant - **Job Type**:_ Full time - **Location**:_ Ipswich - Office based - **Start Date**:_ ASAP - **Days and hours of work**:_ Full Time, Monday to Friday 8am to 5pm - **Salary**:_£25,000- £27,750 DOE OTE £32 - £40k_ An exciting opportunity has arisen to join our transport division in Ipswich. Due to...


  • Ipswich, United Kingdom Carbon 60 Full time

    WTW in Ipswich are looking for Customer Service Agents to join their Contact Centre team on a contract basis.This would be handling inbound calls and emails, answering customer queries and updating databases,£12.50 per hour, 3 month initial contract then moving to perm if successful.Monday - Friday in office.Responsibilities:* Provide support to the...


  • Ipswich, Suffolk, United Kingdom TSR Full time

    TSR Ipswich Ltd are looking for a Recruitment Consultant to join our tight knit team based on the outskirts of Ipswich! TSR Ipswich Ltd is a rapidly expanding recruitment agency in the UK. We pride ourselves on our ability to build successful and long-standing relationships with both clients and candidates nationwide. Job Description The role of the...