![The Talent Crowd](https://media.trabajo.org/img/noimg.jpg)
Customer Service Supervisor
3 days ago
Elevate your career in customer service management with a pivotal role that places you at the heart of ensuring exceptional customer experiences. A prestigious company in Leicester is seeking a dedicated Late Shift Customer Service Supervisor to lead a team of ten, driving the delivery of top-tier service from 3pm to 11pm, Monday to Friday, £27,500.
This role is not just another job; it's a chance to shape the customer journey, providing leadership and direction to a committed team. The successful candidate will play a crucial role in maintaining a high-quality customer experience for UK internal and external clients, with a focus on achieving a "single call" solution to enhance customer retention and reduce lost units due to subpar service.
As a steward of the company's service standards, the Late Shift Customer Service Supervisor will be instrumental in evolving task completion processes. This will empower field colleagues to concentrate on repair and safety, thereby reducing waste, improving margins, and fostering growth.
Key responsibilities include:
- Ensuring team adherence to documented working practices to meet all KPI targets.
- Monitoring key indicators such as call handling performance, key account reporting, and SLA compliance.
- Conducting regular one-to-one meetings with team members, incorporating call handling training through recorded calls to guarantee consistent quality of service.
The ideal candidate will possess:
- A fervent drive to enhance the quality of service for customers and ensure delivery on key KPIs.
- Proven experience in problem-solving.
- Confident problem-solving abilities.
- Strong critical thinking skills.
- A high level of self-sufficiency.
- A track record of innovation and creativity.
In return for your expertise and commitment, the role offers a structured career path, with ample scope for personal and professional development. Immerse yourself in a culture that values your innovative ideas and creative solutions, all while enjoying the satisfaction of making a tangible difference to customer experiences.
If you are ready to take on this vital supervisory position and contribute to a thriving team, please submit your application. Join a company that recognises and rewards your drive to excel in customer service management
-
Customer Service Supervisor
2 weeks ago
Leicester, United Kingdom FOX PRIME COURIERS LTD Full time**About us** FOX PRIME COURIERS LTD is a small business in Leicester. We are professional, innovative and supportive. Our work environment includes: - Modern office setting - Growth opportunities **Customer Service Supervisor** **FOX PRIME COURIERS LTD is looking for a full-time Customer Service Supervisor to join our team. We are looking for someone...
-
Customer Service Supervisor
4 weeks ago
Leicester, United Kingdom BM Stores Full time**B&M R**etail are currently recruiting for a Custo**mer Service Supervisor to join our team **in **Ashby-de-la-Zouch**! **This is a permanent, part time role working 16 hours per week, **and will require the flexibility to work shifts in the daytime, evenings and at weekends.** We are one of the UK’s fastest growing retailers and, with our ongoing...
-
Customer Service Supervisor
2 weeks ago
Leicester, United Kingdom Bee Quality Services UK Ltd Full time**Customer Service Supervisor** **About the Role**: As a Customer Service Supervisor at Bee Quality Cleaning Services, you will lead our customer service team in Leicester, ensuring exceptional service delivery to clients nationwide. Be a part of our dynamic team and contribute to maintaining strong client relationships and...
-
Customer Service Supervisor
2 weeks ago
Leicester, Leicester, United Kingdom BM Stores Full timeB&M Retail are currently recruiting for a Customer Service Supervisor to join our team in Ashby-de-la-Zouch This is a permanent, part time role working 16 hours per week, and will require the flexibility to work shifts in the daytime, evenings and at weekends.**We are one of the UK's fastest growing retailers and, with our ongoing expansion plans, there's...
-
Customer Service Supervisor
3 weeks ago
Leicester, United Kingdom Blue Light Card Full time**Customer Service Supervisor** **Permanent, full-time** **Cossington, Leicestershire** **The Role and the Team** There’s never been a better time to join the team at Blue Light Card. We’re now an international business following our recent launch in Sydney, Australia. We continue to grow in the UK and as a result, we have an exciting opportunity for...
-
Customer Service Supervisor
1 day ago
Leicester, United Kingdom The Talent Crowd Full timeElevate your career in customer service management with a pivotal role that places you at the heart of ensuring exceptional customer experiences. A prestigious company in Leicester is seeking a dedicated Late Shift Customer Service Supervisor to lead a team of ten, driving the delivery of top-tier service from 3pm to 11pm, Monday to Friday, £27,500.This...
-
Customer Service Handler
2 weeks ago
Leicester, United Kingdom HAYS Full timeCustomer Service Handler | TEMP | Leicester | Start ASAP Job Specifications: The Customer Service Advisor will support and provide a comprehensive and effective customer-focused helpdesk service within the Estates and Facilities directorate. The post holder will report to the Customer Services Supervisor (E&F) and will be responsible for ensuring all calls...
-
Customer Service Handler
1 month ago
Leicester, United Kingdom HAYS Full timeCustomer Service Handler | TEMP | Leicester | Start ASAP Job Specifications:The Customer Service Advisor will support and provide a comprehensive and effective customer-focused helpdesk service within the Estates and Facilities directorate. The post holder will report to the Customer Services Supervisor (E&F) and will be responsible for ensuring all calls...
-
Customer Service Handler
3 weeks ago
Leicester, United Kingdom HAYS Full timeCustomer Service Handler | TEMP | Leicester | Start ASAP Job Specifications:The Customer Service Advisor will support and provide a comprehensive and effective customer-focused helpdesk service within the Estates and Facilities directorate. The post holder will report to the Customer Services Supervisor (E&F) and will be responsible for ensuring all calls...
-
Customer Service Handler
3 months ago
Leicester, United Kingdom Hays Full timeCustomer Service Handler TEMP Leicester Start ASAP Job Specifications:The Customer Service Advisor will support and provide a comprehensive and effective customer-focused helpdesk service within the Estates and Facilities directorate. The post holder will report to the Customer Services Supervisor (E&F) and will be responsible for ensuring all calls are...
-
Door Supervisor
4 weeks ago
Leicester, United Kingdom New Gen Security Service LTD Full time**Job Title: Door Supervisor** **Location: Various Locations (including Events, Nationwide, football grounds, student unions, etc.)** **Type: Zero-Hour Contract, Flexible (including nights and weekends)** **About New Gen Security Services**: New Gen Security Services is at the forefront of the security industry, specializing in flexible and adaptable...
-
Customer Sales Supervisor
4 weeks ago
Leicester, United Kingdom Travis Perkins plc group Full timeLooking for your next challenge, are you sales focused, like working in a team and enjoy leading from the front, then we have the perfect opportunity for you! A Sales Supervisor for one of Britain's Top Employers - sound good - keep reading! We have an opportunity for a **Sales Supervisor **based in our **Leicester Central **branch on Ravensbridge Drive....
-
Customer Service Assistant
3 weeks ago
Leicester, United Kingdom Service Centre ID Full time**Customer Service Advisor** **Leicester (Enderby)** **£22,393.80 (from April)** Are you a strong communicator? Do you have experience working in a customer facing environment? Good attention to detail? We have the perfect role for you at our purpose built, modern site in the Grove Park area of Leicester. Join us as a Customer Service Advisor at the...
-
Customer Service Assistant
4 weeks ago
Leicester, United Kingdom Service Centre ID Full time**Customer Service Advisor** **Leicester (Enderby)** **£20,319.00** Are you a strong communicator? Do you have experience working in a customer facing environment? Good attention to detail? We have the perfect role for you at our purpose built, modern site in the Grove Park area of Leicester. Join us as a Customer Service Advisor at the largest...
-
Customer Sales Supervisor
2 weeks ago
Leicester, Leicester, United Kingdom Travis Perkins plc group Full timeLooking for your next challenge, are you sales focused, like working in a team and enjoy leading from the front, then we have the perfect opportunity for you A Sales Supervisor for one of Britain's Top Employers - sound good - keep readingWe have an opportunity for a Sales Supervisor based in our Leicester Central branch on Ravensbridge Drive. Leicester...
-
Customer Service Assistant
2 weeks ago
Leicester, Leicester, United Kingdom Service Centre ID Full timeCustomer Service AdvisorLeicester (Enderby)£22, from April)Are you a strong communicator? Do you have experience working in a customer facing environment? Good attention to detail? We have the perfect role for you at our purpose built, modern site in the Grove Park area of Leicester. Join us as a Customer Service Advisor at the largest Independent...
-
Customer Service Consultant
3 weeks ago
Leicester, United Kingdom Quality Service Recruitment Full timeQS Recruitment have an exciting opportunity to join our successful team based in Leicester as a Customer Service Consultant No previous Recruitment experience is required, however prior work within a customer service environment is essential. A business to business customer service background would be an advantage. **What do we offer?** - We offer a...
-
Customer Service Consultant
2 weeks ago
Leicester, United Kingdom Quality Service Recruitment Full timeFancy a job where you can make a real difference to the team’s success through developing and growing your client base? Do you want to work in an environment which champions personal support and progression? Look no further than joining our successful Leicester team as a Customer Service Consultant No previous Recruitment experience is required, however...
-
Customer Service Agent
1 month ago
Leicester, United Kingdom Markerstudy Group Full timeAre you looking to develop your customer service and administration skills? We are one of the UK’s fastest growing and leading automotive glazing companies, and we put innovation at the heart of our business whether it be robotic lifting devices, wet weather canopies or new windscreen glues that will set even in damp or freezing conditions. We lead...
-
Trainee Service Delivery Supervisor
3 weeks ago
Leicester, United Kingdom Network Plus Full time**Trainee Service Delivery Supervisor** **Our Company** Since its formation in 2000, Network Plus Group has gone from strength to strength following successful contract awards and acquisitions. The Group comprises Network Plus Services, Go Traffic Management, Capital Traffic Management, EOS and Network Plus Multi Utility. Network Plus is now one of the...