Customer Service Supervisor

5 months ago


Leicester, United Kingdom FOX PRIME COURIERS LTD Full time

**About us**

FOX PRIME COURIERS LTD is a small business in Leicester. We are professional, innovative and supportive.

Our work environment includes:

- Modern office setting
- Growth opportunities

**Customer Service Supervisor**

**FOX PRIME COURIERS LTD is looking for a full-time Customer Service Supervisor to join our team. We are looking for someone who is a self-starter, has a positive attitude, and is willing to learn.**
- Manage the customer service process from initial contact to resolution.
- Work with customers on account status inquiries and resolve issues as needed.
- Provide product and service information to customers.
- Maintain customer records in Excel.
- Assist with order processing, shipping, inventory management, and customer follow-up as needed.
- Answer inbound phone calls from customers and internal departments.
- Develop and maintain positive relationships with customers and assist in resolving customer issues.
- Perform other duties as assigned.

**Requirements**:

- High School Diploma or GED required; Associates degree preferred. College Degree preferred.
- 2+ years of experience in a customer service position required. Bachelor’s Degree preferred.
- Ability to work independently with mínimal supervision. Ability to multitask and pay attention to detail.
- Must be available to work evenings, weekends, and some holidays.
- Must be able to read, write, speak, and understand English.

**Job Types**: Full-time, Permanent

**Salary**: Up to £26,600.00 per year

**Benefits**:

- Company pension
- UK visa sponsorship

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Commission pay
- Performance bonus
- Tips
- Yearly bonus

Ability to commute/relocate:

- Leicester: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Retail sales: 1 year (preferred)
- Customer Service: 1 year (preferred)

Work Location: In person



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