Admin Support Officer

2 weeks ago

Basildon, United Kingdom Red Personnel Full time

Role: Admin Support Officer
Locations: Ealing Gateway, Westminster Bridge Road and Pitsea, Essex
Training: Initial 2 weeks in the office at Pitsea, Essex
Schedule: Hybrid – 2 days per week in office at any of the above locations, remaining days at home
Working hours: Total 7 hrs/day between 8am and 5pm (flexible)

About Us
We are dedicated to providing high-quality repairs, maintenance, and property services to our valued customers. We believe in fostering a collaborative and supportive environment where every team member plays a crucial role in our success.

Role Purpose:
As a Support Officer within our newly formed Repairs Team, you will be integral to delivering repairs, maintenance, and property support services. Reporting to the Senior Support Officer, you will provide essential administrative support to the operational teams managing day-to-day repairs, major repairs, disrepair, voids/empty homes, professional services, and planned preventative maintenance. You will work closely with colleagues, stakeholders, and customers to drive improvements and offer first-class service.

Key Responsibilities:
- Act as a customer-facing member of the team, supporting our customers and operational teams.
- Ensure excellent customer service and stakeholder satisfaction.
- Advise and support customers in resolving queries and issues, managing expectations and identifying proactive resolutions.
- Provide administrative support, including scheduling appointments.
- Handle routine enquiries from external agencies, internal customers, and stakeholders professionally and within set timeframes.
- Support the Customer Experience Team in investigating, managing, and responding to customer complaints.
- Manage service requests via telephone, computer, and other communication means.
- Assist in preparing project programmes and tracking projects using Microsoft Project and Excel.
- Regularly communicate with customers, keeping them updated on progress.
- Monitor the progress of works, liaise with the supply chain, and ensure timely completion of works.
- Collaborate with other departments to deliver seamless services and meet key performance indicators.
- Coordinate repair work programmes and improvements with internal and external stakeholders.
- Maintain databases, spreadsheets, and systems as required.
- Arrange meetings and training seminars, including preparation and minute-taking.
- Ensure effective filing and recording systems are in place.
- Promote good office and IT housekeeping practices.
- Prepare reports using Microsoft and other databases.
- Ensure timely processing and accurate recording of invoices.
- Undertake any other reasonable duties as required by the Heads of Service or their nominees, including working outside normal hours if necessary.

Success Metrics:
- Improved customer satisfaction across the service.
- High stakeholder satisfaction with provided services.
- Enhanced efficiency in service delivery.
- Excellent stakeholder engagement.
- Reduction in complaint and escalated case volumes.

About You

You are:
- Accountable, responsible, and motivated to do the right thing.
- A problem solver who can work independently under pressure, with a strong team collaboration approach.
- A customer service champion with a passion for delivering excellent service.

You have:
- The ability to work independently with good initiative and judgement.
- Excellent written and verbal communication skills.
- Proven time management and prioritisation skills.
- Experience in delivering excellent customer care and valuing diversity.
- Attention to detail and the ability to handle multiple tasks simultaneously.
- The ability to work under pressure and meet deadlines and targets.
- Experience in a role requiring strong admin skills, including proficiency in keyboard, telephone, IT, and database use.
- Experience in raising, monitoring, and recording work orders through a housing/repair management system.
- Experience in coordinating and following up on work programmes.
- Experience in investigating and reporting on various data sources.
- Experience in dealing with a wide range of people, including clients, staff, contractors, and external agencies.
- High proficiency in Microsoft Excel and other IT skills.
- Experience in diary management and appointment scheduling.
- Knowledge and understanding of an administrative service and problem-solving in the absence of key staff.

How to Apply:
If you are passionate about delivering high-quality service and meet the above criteria, we would love to hear from you. Please submit your CV detailing your relevant experience and why you are a great fit for this role.

Apply today

We are an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees

  • Office Admin

    2 weeks ago

    Basildon, United Kingdom Axiom Personnel Ltd Full time

    Are you a skilled office support professional looking for a new challenge?We are currently seeking experienced office admin to join our prestigious client on their well established team. This is an exciting opportunity to work within their customer service/export team, where you will play a key role in supporting the day-to-day operations of the branch.As an...

  • Admin Officer

    2 months ago

    Basildon, United Kingdom Brook Street Full time

    We've got a great opportunity for a full - time long term temp role within the Basildon Courts, to join a fast-paced office, working as part of the admin team. - **Full time 37 hrs per week** **- Monday - Friday** - **Temporary ongoing role** **- Pay - £9.65 - £11.28ph***: - Location - Basildon** - **Start date April 2023** Examples of work performed...

  • Customer Hub Support Officer/admin

    2 weeks ago

    Basildon, United Kingdom Triumph Consultants Ltd Full time

    **What's involved with this role**: **Temporary Customer Hub Support Officer/Admin** **Job Ref: PHA TCL 0008 665A / 1** **Pay Rate: £13.22 per hour PAYE** **Hours per week: 37 Monday - Friday, normal working hours** **Role Length: This opening assignment is for 3 months** **City: Basildon, Essex** **Hybrid working - one day working from home** **To...

  • Medical Typist/admin Support

    5 days ago

    Basildon, Essex, United Kingdom Mid and South Essex NHS Foundation Trust Full time

    Do you have a sound knowledge of medical terminology along audio typing skills then we want to hear from you?We have an excellent opportunity for you to join our friendly and supportive administrative support team as a Medical Typist/admin support.You will communicate effectively with clinical colleagues both internal and external to the department and Trust...

  • Admin Assistant

    2 weeks ago

    Basildon, United Kingdom Commercial Catering Services (Catercare) Ltd Full time

    **Job Description - Admin Assistant** Admin Assistant required to work with a small team based in Laindon, Basildon, Essex to support existing office staff at a busy commercial catering company. **Qualifications**: None required that are specific to this role although good organisation and computer skills with knowledge of Microsoft Word, Excel and Outlook...

  • Medical Typist/admin Support

    4 weeks ago

    Basildon, United Kingdom Mid and South Essex NHS Foundation Trust Full time

    Do you have a sound knowledge of medical terminology along audio typing skills then we want to hear from you? We have an excellent opportunity for you to join our friendly and supportive administrative support team as a Medical Typist/admin support. You will communicate effectively with clinical colleagues both internal and external to the department and...

  • Transport Admin

    1 month ago

    Basildon, United Kingdom Rapier Full time

    Transport Admin – Full time position.   Rapier Employment are looking for a full time Transport Clerk to join our client’s team in Basildon!   Shift Pattern: Sunday to Thursday Sunday 05:30 – last route back Monday 13:30 – last route back Tuesday ‘float shift’ Able to choose which start time between 6am to 11am and work 8 hours. Wednesday 05:30...

  • Transport Admin

    3 weeks ago

    Basildon, United Kingdom Rapier Full time

    Transport Admin – Full time position.   Rapier Employment are looking for a full time Transport Clerk to join our client’s team in Basildon!   Shift Pattern: Sunday to Thursday Sunday 05:30 – last route back Monday 13:30 – last route back Tuesday ‘float shift’ Able to choose which start time between 6am to 11am and work 8 hours. Wednesday 05:30...

  • Transport Admin

    1 week ago

    Basildon, United Kingdom Rapier Remote Work Freelance Full time

    Transport Admin – Full time position.Rapier Employment are looking for a full time Transport Clerk to join our client’s team in Basildon!Shift Pattern:Sunday to ThursdaySunday 05:30 – last route backMonday 13:30 – last route backTuesday ‘float shift’ Able to choose which start time between 6am to 11am and work 8 hours.Wednesday 05:30 –...

  • Bookkeeper / Office Admin (Permanent)

    4 weeks ago

    Basildon, Essex, United Kingdom HUNTER MASON CONSULTING LIMITED Full time €25,000 - €35,000

    Job Title - Bookkeeper / Admin - CIS, Payroll Job type - Permanent Salary - GBP25,000 - GBP35,000 (Negotiable depending on relevant experience) Certified in Accounting / QuickBooks / Bookkeeping (Construction related) Bookkeeper / Office Assistant The successful candidate will report to the director and be responsible for all basic...

  • Office Admin

    4 weeks ago

    Basildon, United Kingdom Axiom Personnel Ltd Full time

    Are you a skilled office support professional looking for a new challenge?We are currently seeking experienced office support temps to join our prestigious client on their well established team, for a minimum of 3 months. This is an exciting opportunity to work within their customer service/export team, where you will play a key role in supporting the...

  • Office Admin

    3 weeks ago

    Basildon, United Kingdom Axiom Personnel Ltd Full time

    Are you a skilled office support professional looking for a new challenge?We are currently seeking experienced office support temps to join our prestigious client on their well established team, for a minimum of 3 months. This is an exciting opportunity to work within their customer service/export team, where you will play a key role in supporting the...

  • Office Admin

    4 weeks ago

    Basildon, United Kingdom Axiom Personnel Ltd Full time

    Are you a skilled office support professional looking for a new challenge?We are currently seeking experienced office support temps to join our prestigious client on their well established team, for a minimum of 3 months. This is an exciting opportunity to work within their customer service/export team, where you will play a key role in supporting the...

  • Office Admin

    3 weeks ago

    Basildon, United Kingdom Axiom Personnel Ltd Full time

    Are you a skilled office support professional looking for a new challenge?We are currently seeking experienced office support temps to join our prestigious client on their well established team, for a minimum of 3 months. This is an exciting opportunity to work within their customer service/export team, where you will play a key role in supporting the...

  • Office Admin

    5 days ago

    Basildon, Essex, United Kingdom Axiom Personnel Ltd Full time

    Are you a skilled office support professional looking for a new challenge?We are currently seeking experienced office support temps to join our prestigious client on their well established team, for a minimum of 3 months. This is an exciting opportunity to work within their customer service/export team, where you will play a key role in supporting the...

  • Office Admin

    2 months ago

    Basildon, United Kingdom Elstead Engineering LTD Full time

    Elstead Engineering Ltd are looking for a Business Administrator/Office Assistant to join our team based in Essex. Previous experience working in an office environment is desired but not essential. It will be a varied role, covering a few different responsibilities, due to being a smaller company, giving you lots of different experience. About us: We are...

  • Office Administrator

    2 weeks ago

    Basildon, United Kingdom Axiom Personnel Ltd Full time

    We are currently seeking experienced office admin to join our prestigious client on their well established team. This is an exciting opportunity to work within their customer service/export team, where you will play a key role in supporting the day-to-day operations of the branch.As an office admin, you will be responsible for a range of duties including...

  • Office Administrator

    2 weeks ago

    Basildon, United Kingdom Axiom Personnel Ltd Full time

    We are currently seeking experienced office admin to join our prestigious client on their well established team. This is an exciting opportunity to work within their customer service/export team, where you will play a key role in supporting the day-to-day operations of the branch.As an office admin, you will be responsible for a range of duties including...

  • Office Administrator

    2 weeks ago

    Basildon, United Kingdom Axiom Personnel Ltd Full time

    We are currently seeking experienced office admin to join our prestigious client on their well established team. This is an exciting opportunity to work within their customer service/export team, where you will play a key role in supporting the day-to-day operations of the branch.As an office admin, you will be responsible for a range of duties including...

  • Imports Logistics

    1 month ago

    Basildon, Essex, United Kingdom Adore Recruitment Full time

    We’re looking for a talented Export Admin to work for our client. They want to recruit someone with demonstrable experience of logistics and supply chain. In this position you’ll be needed to work at weekends and work shifts in unsociable hours. Reporting to the Exports Supervisor and based in the company’s Basildon office, as the Export Admin you...