Customer service advisor

3 weeks ago

Lincoln, United Kingdom Stafforce Recruitment Full time

We are currently recruiting for a Customer Service Advisor on behalf of our client in Lincoln. This is a fixed term contract for 12 weeks.

Working: Monday to Sunday, shifts will vary, approx. 25 hours per week.

12.20 £ hour

Role summary:

As a Customer Service Advisor, you'll be involved with both inbound and outbound calls with customers who have a range of questions and concerns.

What you'll be doing

You'll join a friendly and supportive team and receive thorough training and the chance to shadow other Customer Service Advisor from day one. This will enable you to find your feet and gain a good idea of what the role is all about before you start taking active calls.

Once in post, you'll always remain calm and professional as you provide important support and advice to a wide range of customers at their time of need. You'll also record everything in the relevant systems. Every day will be different. And each day you'll gain a sense of pride and satisfaction from knowing you've made a positive difference to someone's life.

The skills you'll need:

You'll have excellent communication skills as you need to be able to listen to what people are telling you and, in an empathetic and non-judgmentally way, find and retain the information you need. And you'll need to be able to do this and fully resolve customer queries within agreed time and quality guidelines.

As well as an excellent telephone manner, keyboard, and writing skills, you'll also need to have the ability to use multiple IT systems to accurately capture and record customer information.

What's in it for you?

Fantastic pay rates - £12.20 per hour.
Amazing overtime rates - .
Weekly pay
Permanent work opportunities for the right candidate.
Employee of the Month award - we recognise and reward hard work
Stafforce Navigate + App:
Shopping discounts.
Discounted Gym membership.
24/7 GP service.
Health & Well being support.
On-line access to payslips and pension information.S16

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