Cleaning Operations Manager

3 weeks ago

Bedford, United Kingdom Thorn Baker Facilities Maintenance Full time

Are you an experienced Operations Manager with a Soft Services background?  Are you currently looking after national accounts and looking ton reduce this? Are you working for a company where you don't feel valued? Then read on and apply 

You will be working as an Operations manager for an established cleaning contractor that are based in Bedford but operate nationally and are looking for someone to manage 5 Account Managers across the West Midlands/Home counties. You will need to be based within a 45 minute drive of Bedford 

Ideally you will have experience managing blue chips client and you will manage your own diary but will be expected to attend sites regularly to ensure standards are being met and service levels are met. One of your key responsibilities will be driving the business forward and helping the company to grow even further 

A highly respected cleaning contractor that provides contract cleaning services for a wide range of clients across the UK The company is well established and has excellent opportunities for career development and progression with an employee friendly culture and the feedback from the candidates we have secured positions for in other parts of the UK has been fantastic. They are a company we have been working with the a number of years and the management team you will be reporting into are amongst some of the best managers and team you could work with. They are incredibly down to earth , easy to work with and truly care about their team and clients. 

What's in it for you?

A  basic salary of £45,000
Bonus of upto £5000 
Company car + fuel card 
Looking after a mixture of contracts with 5 direct reports 
Opportunity to work for a company with a fantastic ethos. 
Industry specific training programmes to further develop your career
An opportunity to run a number of high-profile cleaning contracts
Career progression opportunities 
Laptop/Mobile/Tablet
Your Role

Responsibility for contract /cleaner performance to achieve and exceed contract SLA and KPI
Client Relationship management with key focus on service delivery, retention, and contract growth
Responsible for managing financial budgets 
Attend training and meetings as required.                                 
Implementation of all company policies and procedures 
Site visits. In line with client contractual requirement,
Pre-sale involvement before contract becomes operational, attending new client site meetings with Business Development Managers, managing TUPE transfer and recruitment of operatives
Contract mobilisations
Deliver in accordance with the FM strategy, site service charter and service level agreement to monitor key elements of the FM service.
Manage onsite FM projects specific as agreed with the Project Team.
Provide a key interface between on-site client and the contracted service providers on a day-to-day basis.
Any other ad hoc duties and tasks required
About you

Experience of managing multiple cleaning sites & contracts at Operations Manager level 
Ability to liaise and work professionally with clients and staff
Experience of motivating, managing and leading cleaning teams
Excellent communication skills
Full UK Driving licence
Location

You will ideally be based within 45 minutes of Bedford 

What's next?

If you would like to work for a leading cleaning contractor with an excellent client base, then please apply with your CV today. There will be a 2-stage interview process starting next week with a view to start as soon as possible 

PE1

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