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Quality Inspector
2 months ago
Quality Inspector
An award winning house builder have a requirement for a Quality Inspector to join their team to drive quality and improvement throughout the sales and construction process to deliver high quality homes.
About the role - Quality Inspector
Reporting to the Head of Customer Care and working closely with the Construction Director, you will ensure that their homes meet the expectations of their customers demands. Your role will involve inspecting and verifying every detail from foundation through to final finishing touches to ensure homes meet their standards before legal completion along with maintaining their 5* HBF accreditation.
Duties and Responsibilities:
Duties will include benchmarking each home both externally and internally, ensuring customer expectations are met and certifying each home meets the company's 5* standards.
Manage your own diary to ensure homes are inspected in line with our robust quality checklist procedure.
Help to achieve legal completion in line with our forecasted completion dates
Conduct Home Ready Inspections and Ready for Occupation Inspections, prioritising developments whilst also maintaining strong working relationships with all sites
Updating COINS to ensure an accurate record is kept assisting the Customer journey
Engage with other stakeholders within the Business to ensure results of inspections are recorded and closed- down within the correct timeframes.
Visit and liaise with customers and site teams to ensure completion of agreed defects.
Attend development meetings and contractor meetings sharing best practises and working closely with all departments
Following up with contractors when recurring defects are highlighted
Complaint management
Along with the customer care team, manage the (phone number removed) process when developments come to an end
Ensuring compliance with the New Home Quality Code
Attend weekly build/sales meeting at Head Office
Prepare monthly report for inclusion in the Board report pack
Periodic training of Sales Executives and Site Managers
Skills and experience required for the Quality Inspector
Strong work ethic with the ability to work alone and as part of a team
Good time management and organisational skills
Project management skills
Attention to detail
Customer Care knowledge
Knowledge of NHBC, 5* standards, NHQC
Excellent Communication skills
Ability to liaise with Customers, Contractors and internal departments
What's on offer for the Quality Inspector?
The company are offering a salary up to £40k + car allowance, mileage, 24 days annual leave (plus bank holidays), company pension scheme, company bonus and the opportunity to work with an established team delivering quality homes.
How to apply
If you are interested in the Quality Inspector role and would like to apply, please contact Deena at Fawkes & Reece on (phone number removed) for a confidential chat or apply via the link provided
