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Scheduler

4 months ago

Bestwood Village, United Kingdom Elizabeth Michael Associates LTD Full time

Scheduler

NG6, Bestwood Village

Salary Negotiable

Full Time, Permanent, Monday-Friday,9am-5pm

This role is diverse and engaging, requiring a blend of superior administrative and customer service skills. Candidates from a key accounts or administration background with experience in ensuring smooth business operations and customer support services will excel. The ability to multitask in a busy office environment is essential, along with excellent IT skills for managing workflows using our software packages.

Responsibilities:

* Provide day-to-day service delivery for key account clients.

* Communicate with client management teams via telephone, email, and face-to-face interactions.

* Assist the key account manager in job completion and client updates.

* Maintain documentation to ensure compliance with internal and external standards.

* Coordinate incoming customer requests promptly and efficiently.

* Collaborate with all operational functions and departments to deliver customer support and service.

* Produce reports and collate data to support management decisions.

* Handle administrative duties such as invoicing, submitting permits, and producing service documentation and certification.

* Ensure all completed jobs are invoiced within the appropriate month with the required paperwork.

* Liaise with monitoring stations and police forces regarding alarm systems.

* Perform other ad hoc duties as needed.

Requirements

* Minimum of 2 years’ experience in a similar support role.

* Strong IT skills, including proficiency in core Microsoft Office programs and the ability to quickly learn new software packages.

* A passion for delivering excellent customer service.

* Ability to establish excellent working relationships with clients.

* Interest in developing and improving processes and efficiencies