Damp and Mould Support Officer

2 weeks ago

South East London, United Kingdom Vox Network Consultants Full time

Role Purpose 

The provision of robust Damp related works/projects and administrative support to key staff to ensure excellent service to customers and the smooth running of the service to prevent any impact on the delivery and completion of Damp works/projects.

Responsibilities 

Deal with service enquiries from customers, contractors, consultants, other departments, external bodies and stakeholders and ensure appropriate information is forwarded to the relevant officer and where necessary; record complaints, closely monitor and take action to ensure the service meets the Council’s response criteria.
Expected to act as damp and mould liaison and work directly with residents to undertake coordination of works on larger damp projects (for example arrange storage of items, be the main contact, working closely with surveyors and tenants who may be very distressed or reluctant to allow works progression and to provide assurance, to ensure quick and smooth completion)
To support the Managers in maintaining and promoting effective relationships with internal and external clients as required. To receive feedback and views of the service provided in relation to the contract specification and make the manager aware of the areas for improvement.
To support the investigation of and response to complaints, analysing data and making sure appropriate solution is achieved.
Carry out a range of general office administrative support tasks to Officers including maintaining and managing diaries, preparing agendas, arranging meetings and taking minutes of meetings as directed, collating relevant documentation, ensuring timely production and distribution and follow up action where required.
Update and manage computer databases and spreadsheets, provide reports and assist in compiling information such as annual statutory returns and five-year investment plans.
Liaising with new contractor’s and central debtors to complete credit card application forms and new user forms.
Continue to develop strong and constructive working relationships with key teams and stakeholders, including DRES, Finance, HOS and Tenancy members to help manage and deliver damp/repairs works & projects successfully.

Requirements 

Experience of working with residents and a range of stakeholders including local councillors in a politicised environment.
Experience of working collaboratively and in consultation with different teams to deliver excellent customer services.
KNOWLEDGE OF DAMP AND MOULD 
Preferably experience working with Councils / Housing Association 

Contract 

Initial 3 month contract with the opportunity to extend 
Monday to Friday 9am to 5pm (IN OFFICE)
PAYE via Umbrella

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