Workforce Improvement Manager

3 weeks ago


Southwark, United Kingdom Southwark Council Full time

Southwark Council is recruiting a 12 month fixed term opportunity within our Exchequer Contact Centre for a new Workforce Improvement Manager. You will step into a role playing a crucial part in nurturing the growth and expertise of our dedicated contact centre staff of 250 passionate individuals.

Key Responsibilities:

* Develop and implement workforce planning strategies to optimise staffing levels and performance metrics in alignment with business objectives.

* Design and deliver comprehensive training programs tailored to the needs of our contact centre staff, with a focus on promoting cultural competence and empathy towards Southwark residents.

* Collaborate with internal stakeholders to identify training needs and gaps in knowledge or skills, and develop targeted solutions to address them.

* Act as a mentor and coach to team leaders and frontline staff, providing ongoing support and guidance to foster their professional growth and development.

* Monitor and evaluate the effectiveness of training initiatives through metrics analysis, feedback mechanisms, and performance reviews, making adjustments as necessary to drive continuous improvement.

* Stay abreast of industry trends, best practices, and legislative requirements related to workforce management, diversity, and inclusion, and incorporate relevant insights into our practices and policies.

How will you make an impact as our Workforce Improvement Manager?

* A recognised qualification in HR or Learning and Development (CIPD or equivalent).

* Previous experience in workforce development, preferably within a contact centre, local authority or public sector organisation.

* A deep knowledge of adult learning principles and training methodologies.

* Excellent communication and interpersonal skills blended with your ability to engage and motivate effectively with diverse teams and stakeholders.

* Demonstrated expertise in workforce planning, people management, training design and delivery, and performance management.

* A commitment to promoting diversity, equity, and inclusion in the workplace, with a deep understanding of the importance of cultural competence and empathy.

* This role offers flexible home working blended with travel into our London Bridge HQ

About Southwark Council

Southwark Council is the largest local authority social landlord in London, managing 55,000 homes lived in by 40% of Southwark’s residents. We are home to over 18,300 businesses including iconic London venues such as The Shard, The Tate Modern and Borough Market along with many social enterprises and we have a young, diverse, and growing population.

At Southwark we are committed to making our borough just and fair and are taking positive action to tackle inequalities. Our residents and communities are our greatest asset and the passion we have for Southwark is shared by millions of Londoners who enjoy our outstanding cultural offer, use our hospitals and attend our universities. Our refreshed borough plan and focus on Southwark Stands Together, (which is our work with Southwark’s communities and the council’s staff to tackle racism, injustice and inequality) underpins all that we do.

Customer and Exchequer sits at the heart of our operations, covering a multitude of essential services including rent income, council tax collection, NNDR collection (business rates), corporate call centre, local support, home ownership income, benefits processes, SAP, finance, control & processing, strategy & policy, systems, service development, and finance specialist services.

So what will be your main focus? Crafting and executing holistic workforce development programs that not only elevate employee skills and knowledge but also raise the bar for service standards. In this highly visible role you'll directly contribute to our mission of delivering nothing short of exceptional service for our diverse range of Southwark residents



  • Southwark, United Kingdom Southwark Council Full time

    Southwark Council is recruiting a 12 month fixed term opportunity within our Exchequer Contact Centre for a new Workforce Improvement Manager. You will step into a role playing a crucial part in nurturing the growth and expertise of our dedicated contact centre staff of 250 passionate individuals.Key Responsibilities: * Develop and implement workforce...


  • Southwark, Greater London, United Kingdom Page Group Full time

    As the Practice and Workforce Manager you lead the Professional Advisers who are responsible for gathering, analysing and interpreting information on the Occupational Therapy workforce to recommend how and where to position Occupational Therapy most effectivelywithin Health, Education and Social Care.Client DetailsRCOT, the Royal College of Occupational...


  • Southwark, Greater London, United Kingdom Page Group Full time

    The Head of Practice and Workforce promotes the profession to external stakeholders, influences national policy development & leads on positioning the current & future workforce. The Head of Practice and Workforce is responsible for leading the teams thatgather, analyse and interpret information in the health, education and social care sectors to recommend...


  • Southwark, United Kingdom Roc Search Limited Full time

    An NHS client of mine is looking for a Workforce System Manager to join their team. This is a 6 month contract initially. You will be onsite 3 days a week, in central London. Previous experience with ESR, Oracle and Payroll systems are needed for this role. Day rate is £250 per day INSIDE IR35.


  • Southwark, Greater London, United Kingdom Roc Search Limited Full time

    An NHS client of mine is looking for a Workforce System Manager to join their team.This is a 6 month contract initially.You will be onsite 3 days a week, in central London.Previous experience with ESR, Oracle and Payroll systems are needed for this role.Day rate is £250 per day INSIDE IR35.


  • Southwark, United Kingdom Essential Employment Full time

    **Housing Service Improvement Lead **needed in Southwark, £22.17 - £24.02ph **PAYE - Reference: CL12** Pay Rate may be negotiable Home Working Role will be initially until December 2024 to be reviewed Reporting to the Project Delivery Manager, the role will own the delivery of a diverse range of corporate projects, which will drive business...

  • Duty Manager

    5 days ago


    Southwark, Greater London, United Kingdom London Marriott County Hall Full time

    Explore our very big world.We are looking for a passionate Duty Manager to join our wonderful team at London Marriott Hotel County Hall.You deserve a career that fulfills your purpose. You deserve to dream without limits. Be a part of something bigger than yourself, join a team where everyone has a voice. Be inspired by whats possible and discover your own...


  • Southwark, United Kingdom CRP Group Full time

    We are looking for an individual to join the facilities & accounts management team, handling multiple accounts and ensuring all contractual obligations are met with regards to the management of facilities. Facilities & Accounts management responsibilities include Reactive & PPM works, Ensuring Statutory Compliance, Managing and Delivering Small Projects,...


  • Southwark, United Kingdom Spencer Clarke Group Full time

    Spencer Clarke Group are working alongside a local authority based in **Southwark ** to appoint a talented **Cleaning & Grounds Maintenance Manager ** on a contract basis. As a **Cleaning & Grounds Maintenance Manager,** you will lead in the strategic management of effective cleaning and grounds maintenance services working on behalf of the London Borough...

  • HR Project Officer

    4 weeks ago


    Southwark, United Kingdom Neway International Ltd Full time

    Neway is looking for a HR Project Officer to join our client based with Southwark Council. This role is starting 19th Feb, working 36 hours a week in an ongoing contract. - support workforce design and development across Housing linked to transformation work PURPOSE OF THE JOB To, plan and allocate resources to deliver timely and effective HR project...

  • Management Graduate

    6 days ago


    Southwark, United Kingdom Bouygues Energies & Services UK Full time

    **Management Graduate**: Bouygues Energies & Services Solutions - Southwark **WE ARE BOUYGUES ENERGIES AND SERVICES (BYES)** Does the prospect of a career in Operations Management excite you? Do you aspire to make a difference in Healthcare, Education or Local Government by improving facilities and meeting our clients’ needs? Are you looking for varied...


  • Southwark, United Kingdom Inclusive Recruiting Full time

    **Job Title: Head Of People and Culture** **Salary**:£70,000-£75,000 **Hours**:35 hours per week **Location**:London Bridge At Inclusive Recruiting, we are on a mission to eradicate bias and inequities from the workplace. We Teach, Train and Transform to create a more equitable workplace. We deliver Recruitment, EDI Training and Consultancy services to...


  • Southwark, United Kingdom Bouygues Energies & Services Solutions Full time

    **WE ARE BOUYGUES ENERGIES AND SERVICES (BYES)** Does the prospect of a career in Operations Management excite you? Do you aspire to make a difference in Healthcare, Education or Local Government by improving facilities and meeting our clients’ needs? Are you looking for varied rotations across different business functions to help you find your future...

  • Clinical Unit Manager

    2 weeks ago


    Southwark, United Kingdom HC-One Limited Full time

    Tower Bridge, Southwark SE1 4SH What was it that made you decide to become a nurse? - Did you want to provide Kind Care and make a difference to people in need? - Was it your love of learning, and the opportunity to work closely with multi-professional teams in a field that is constantly evolving? Whatever your reason, at HC One, the Kind Care Company, we...


  • Southwark, United Kingdom Inclusive Recruiting Full time

    **Job Title: Senior Learning and Development Manager** **Salary**:£55,000-60,000 **Hours**:35 hours per week **Location**:London Bridge At Inclusive Recruiting, we are on a mission to eradicate bias and inequities from the workplace. We Teach, Train and Transform to create a more equitable workplace. We deliver Recruitment, EDI Training and Consultancy...


  • Southwark, United Kingdom Page Group Full time

    You will lead the Research and Innovation team in building and promoting the evidence base for occupational therapy. The team supports the development of RCOT's and the profession's capability and capacity to engage in and with research, enabling the riseof innovation in the profession and a focus on continuous improvement. **Client Details** RCOT, the...

  • HR Business Partner

    2 weeks ago


    Southwark, United Kingdom JPP Recruitment Full time

    We are delighted to support our global training services client with their search for a commercial HR Business Partner. The key element of this role is to align business strategies across international sites. This will be a full 360 role working within aglobal HR function with the opportunity to contribute to organisational design, workforce planning and...


  • Southwark, Greater London, United Kingdom HC-One Limited Full time

    Tower Bridge, Southwark SE1 4SHWhat was it that made you decide to become a nurse? Did you want to provide Kind Care and make a difference to people in need? Was it your love of learning, and the opportunity to work closely with multiprofessional teams in a field that is constantly evolving?Whatever your reason, at HC One, the Kind Care Company, we can offer...


  • Southwark, United Kingdom Reed Talent Solutions Full time

    Are you an expert in leading **Internal Communication**strategy and programmes? Is your experience across large complex organisations, with widely dispersed workforces? One of the **worlds leading emergency response organisations** are looking for a **Head of Internal Communications,** on an initial short term basis, whilst they recruit for the role on a...

  • Summer Placement

    2 weeks ago


    Southwark, United Kingdom Bouygues UK Full time

    **Bouygues UK **has an exciting opportunity available for an **Summer Placement** -** Assistant Site Manager** to join our team on a placement. **The Role**: The Summer Placement - Assistant Site Manager will learn and develop the skills necessary to support the project in the co-ordination and control of the onsite construction process. We will provide...