National Support Engineer

2 months ago

Sundon Park, United Kingdom Nationwide Platforms Full time

We are currently recruiting a National Support Engineer to join the technical team at Nationwide Platforms covering the South Region.

As National Support Engineer you will be supporting the depot network and local management within specified geography in the management of engineering activity and engineering related performance, with a focus on equipment that is categorised as Big Kit.

In return you will receive a competitive salary, Company Vehicle, 25 days annual leave plus bank holidays, Westfield Health Cash Plan, Auto Enrolment Pension scheme, Life Assurance, Lifestyle Benefits – Discount on selected High Street stores.

Responsibilities include:

Be an ambassador for and ensure compliance of Quality, Health & Safety standards and policies

Ensure continuous improvement in all engineering standards by mentoring engineering staff, including apprentices

Support engineering staff on technical matters to achieve all time bound objectives and quality standards

React to engineering incidents or issues that may arise within areas of responsibility

Liaise closely with senior management on reducing and saving costs with external parts and service providers when required

Ensure that all inspections of machines are in conformance with manufacturer’s specification, company policy and the regulations affecting the use. Ensure that there is no deficiency or defect likely to affect the safe working of a machine. Notify the appropriate manager of any serious defect or unsafe equipment as required

Act as an ambassador for the company, providing a high standard of customer care and being polite at all times. Relay appropriate customer queries to depot staff as required

Maintain high levels of personal appearance, ensuring uniform and personal protective equipment are used correctly

Maintain high standard of quality and compliance of all engineering paperwork

Support the Location/Workshop Service Manager and Senior Service Engineer in the effective running of maintenance operations

The ideal candidate will have/be:

IPAF Operator Licence

Driving Licence

IPAF Demonstrator Licence

NQV2 or equivalent

Presents themselves and their company vehicle (if applicable) in an acceptable and tidy manner

The ability to rise to a challenge or change, resolve conflict and find a successful way forward

The power to use technical knowledge, experience and interpersonal skills to gain the agreement and respect of others

The ability to clarify goals and objectives to work to an agreed pattern of output and to prioritise tasks and activities

The ability to work in such a way that maintains and improves business processes and structure

Ability to use basic functions of the operating system (L-Vis) to complete tasks relevant to role

Ability to complete basic company administration processes in line with role

Use all equipment, tools and PPE as prescribed in a safe and proper manner

Ability to communicate with internal or external customers to resolve issues or queries satisfactorily

Part of the Loxam Group, Nationwide Platforms are the UK's market leader in powered access with a fleet of 13,000 machines operating from 30 depots across the country, we have the operational capacity, experience and expertise to fully satisfy our customers working at height needs.

Employing 1,100 staff across the UK, we have an established workforce which supports an inclusive and diverse organisation. Nationwide Platforms strongly believe that equal opportunities for our existing and prospective employees is important, and continues to build upon our culture of respect, teamwork and excellence.

We pride ourselves on putting health and safety first in all of the products, services and support we provide. This all-embracing commitment to welfare and wellbeing is epitomised by our “Your Safety, Our Priority” programme.

For further information please contact the Recruitment Team on (phone number removed) or (url removed)

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