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Field Service Engineer

2 months ago

High Wycombe, United Kingdom Prospero Integrated Full time

Field Service Engineer required: Prospero Integrated have just taken on a brand-new vacancy with one of our key clients for Field Service Engineer.
If you are a Field Service Engineer in the Audio Visual industry, please do read on:

Working with the After Sales Coordinator, you will be responsible for providing and arranging support to Service Contract customers at hq. As a Field Service Engineer you will provide support to more junior engineers as well as performing all servicing, maintenance and breakdown visits as well as accurately collating and administering callout sheets / records and asset registers for all contract customer records. You will also be required to manage offsite repairs and ensure revisits are completed within the limits of the Service Level Agreement.

Main Responsibilities

1) Carry out scheduled maintenance visits in line with the Service Contracts level agreement, including administration of asset registers which must be updated following each preventative maintenance (PM) visit and fed back to the After Sales Coordinator.
2) Provide guidance and support to the Aftersales Coordinator and the more junior engineers, showing responsibility to the division as a whole
3) Carry out all service visits as required, with reference to any agreed response time, including timely completion of Service Report and feedback to customer and After Sales Coordinator.
4) Carry out any necessary repair works on-site as appropriate and complete necessary paperwork and communication with the After Sales Coordinator.
5) Liaise with After Sales Coordinator in regards to all incoming Service Calls logged and attend bookings and feedback to After Sales Coordinator.
6) Attend follow up service visits: Document and monitor any outstanding issues and communicate with After Sales Coordinator to organise completion within the schedule and to best meet customer expectations.
7) Tracking & Reporting: Complete and present your paperwork to the After Sales Coordinator and keep information up-to-date and accurate.

Requiremenents:

At least 5 years' experience in a service engineering role and other experience in the Audio Visual and Technological industry.
Proactive approach and able to react quickly and calmly to customer demands.
Must have an excellent understanding of integrated Audio Visual systems, their maintenance requirements, and the software and hardware that comprise them.
Manage your own work and travel time to meet deadlines and keep to daily schedule.If this sounds like your next career step, apply and I will be in touch to discuss further