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German speaking Customer Service Advisor

2 months ago


Worcester, United Kingdom Meridian Business Support Full time

My client, a large International company based in the Worcestershire area, is currently speaking a German language specialist to join their busy team.
The successful candidate will be fluent in written and spoken German.
Role responsibilities:

Respond to all customer enquiries as they relate to order management, technical product specifications and design assistance.
Using business systems to deal with customers swiftly and effectively
Using excellent communication skills and in-depth product knowledge to deal with customers professionally.
Manage key customers and distribution accounts by developing strong relationships.
Dealing with complaints in a professional and efficient manner to bring swift resolution to any issues.
Work with internal teams such as Inside Sales, Account Managers and Marketing to help secure new opportunities for the business. 
Skills and Experience:

Must be fluent in written and spoken German
Experience with SAP and Salesforce preferred
Able to work on own initiative
Team oriented, people oriented and a relationship builder.
Enthusiastic, confident and mature.
Displays an innate sense of curiosity, and strong accountability