Barnsley - Technical Support officer

4 weeks ago

Barnsley, United Kingdom 4Recruitment Services Full time

Barnsley – Technical Support officer

Location - Westgate Plaza building (S70 2DR) or Barnsley Town Hall (Hybrid)

On going contract - £12.59PH – 37 Hours

Technical Support Officer which provides technical and business support service to the Corporate Health, Safety and Emergency Resilience Service. This is a small team of five people that may grow to eight during 2024 as appropriately qualified people are being recruited to in both the health and safety service and the emergency resilience service. This Technical Support Officer roles is to cover a maternity leave.

The post holder will provide technical and business support primarily to support the Health and Safety Advisors and the Occupational Health and Wellbeing Manager but also, as needed, to support the Emergency Resilience service.

The Job Profile provides full details but the following provide examples of some of the areas of work. Full induction, training and support will be provided in delivering these services using council systems but the individual will need to good IT, customer service, organisational and time management skills as no two days will be the same in this role::

• Support with arranging health and safety training courses such as room bookings, dealing with booking queries, arranging printing, ordering course books and, post training courses, marking test papers and assignments (to a template) and recharging the cost to the service/school.

• Recording accidents and incidents onto correct databases. Completing online forms to report some accidents / incidents to the Health and Safety Executive. Undertaking analysis and providing data on numbers and types of incidents

• Supporting managers, including those based in schools, to source risk assessments using the council’s external supplier when these include chemicals or other substances

• Deal with requests for counselling and refer onto external supplier, keeping records and recharging costs to the employee’s manager

• Support with the provision of the occupational service. Acting as a point of contact for queries relating to the service or use of the portal eg setting up new users, analysing data and raise orders, deal with invoices and recharges.

• Support the health surveillance programme working with the occupational health supplier and internal managers to refer employees and to book sessions/appointments

• Acting as first point of contact for service queries including monitoring the service specific inboxes and answering phone calls from managers and employees responding where possible (after training) or forwarding to relevant colleague. Most contact is via email or Teams but some contact is via phone.

• Attend meetings, take notes / minutes including action points, have them approved and then distribute these. Follow up on any action points so these are progressed in a timely manner

• Deal with raising orders, approve invoices and recharge costs to internal and external services

Willingness and commitment to undertake Institution of Occupational Safety and Health (IOSH) accredited Level 3 qualification in health and safety.

To find out more information please contact Deanna at   

Recruitment is done in line with safe recruitment practices. We are an equal opportunity

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