Customer Care Coordinator

1 week ago

Hungerford, United Kingdom Salter Grange Limited Full time

Customer Care Coordinator - Residential Developer - Berkshire 

We are recruiting for an exciting opportunity for Customer Care / Service Coordinator to join a reputable developer at their office in Berkshire.

and ensure every home buyer receives exceptional care post-purchase.
In this unique customer-facing role, you'll be ensuring ever home-buyer receives exceptional care post-purchase.
You'll report to the Head of Customer Care, supporting them in resolving customer issues promptly and professionally. Your responsibilities will include handling all customer communications, coordinating departmental administration, and ensuring compliance with safety and customer care policies.

Key Responsibilities:

Ensure compliance with safety and customer care policies
Handle customer inquiries professionally and efficiently
Coordinate departmental administration
Liaise with various departments to address customer concerns
Conduct post-completion satisfaction calls
Promote and uphold company values and proceduresWhat You Need:

Experience in secretarial/administrative roles and customer service environments
Excellent communication skills, both written and verbal
Proficiency in MS Office programs
Strong team player with assertiveness and resilience
Excellent time management and multitasking abilities
Professional and pleasant demeanorPlease apply below if you want to be part of a culture where talent and drive are valued, on offer are competitive benefits, 26 days holiday (that are increasing with years of service) friendly and inclusive work environment

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