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Glazing Customer Service Adisor

4 months ago

StokeonTrent, United Kingdom Porterhouse Recruitment Ltd Full time

Job Title: Glazing Customer Service Coordinator

Location: Stoke on Trent

About Us:

We are a leading provider of innovative glass and glazing solutions based in Stoke on Trent, Staffordshire. With a strong focus on quality craftsmanship and customer satisfaction, we specialize in manufacturing and installing luxury interior door systems, fixed glass partitions, and bespoke products designed to enhance both residential and commercial spaces.

Job Brief:

We are currently seeking a Customer Service Coordinator to join our team. The ideal candidate will have experience in the window industry or a similar sector, with a passion for delivering exceptional service and support to our clients.

Responsibilities:

- Serve as the primary point of contact for customer inquiries, concerns, and requests.

- Coordinate with internal teams to ensure timely and accurate processing of orders and deliveries.

- Provide product information, quotations, and support to customers throughout the sales process.

- Handle customer complaints and resolve issues in a professional and efficient manner.

- Maintain accurate records of customer interactions and transactions.

Requirements:

- Previous experience in customer service, preferably in the window industry or a related field.

- Excellent communication and interpersonal skills.

- Strong organizational and multitasking abilities.

- Proficiency in Microsoft Office and CRM software.

- Must be able to work independently and as part of a team.

Join us and be part of our mission to deliver exceptional quality and service to our clients