IT Engineering Manager

2 weeks ago

Kidderminster, United Kingdom Concept Resourcing Full time

Job Title: IT Engineering Manager - Technical Support

Salary: £40,000+Benefits

Location: Kidderminster, with monthly client and team visits in Leeds, Exeter, and London.

Overview:

Concept are working with a leading IT Managed Service Provider (MSP) in search of an experienced IT Engineering Manager to lead and empower their team of engineers across multiple UK locations. This role entails overseeing the engineering team, delivering technical support for escalations, and upholding service standards for key clients.

Key Responsibilities:

Team Management and Support:

Provide steadfast management and support to engineers stationed in Leeds, Exeter, London, and remote locations, ensuring uniform support across all sites.
Foster consistent communication through regular updates on company progress, service status, and promptly address any concerns.
Conduct monthly remote site meetings, bi-monthly one-on-one sessions, and quarterly team gatherings in Kidderminster.

Technical Escalation and Operational Support:

Act as the primary escalation point for technical issues, resolving them promptly to maintain operational efficiency.
Offer comprehensive desktop support, addressing hardware, software, and network glitches as needed.
Ensure timely response to support requests via ticketing systems, email, and phone, ensuring swift issue resolution.

Communication, Reporting, and Documentation:

Establish and uphold a robust communication framework through formal and ad hoc meetings.
Provide timely updates on service metrics and develop action plans to address client concerns.
Support reporting needs such as stock audits and prepare for scheduled or ad hoc meetings.
Document internal procedures, maintain a knowledge base, and mitigate potential client-facing risks.
Facilitate seamless communication channels between engineers and stakeholders to ensure operational excellence.

Key Technical Skills & Qualifications:

Demonstrated experience in managing engineering teams with a focus on continuous improvement and quality development.
Proficiency in organising engineer workloads and setting targets to ensure optimal performance.
Strong background in 2nd Line Desktop Support roles, with a knack for diagnosing and resolving technical issues.
Comprehensive understanding of computer systems, mobile devices, and tech products.
Proficiency in Windows, MacOS, Microsoft Office, and Active Directory, with knowledge of network security and antivirus programs.
Exceptional problem-solving and communication skills, coupled with a customer-centric approach.
Relevant certifications such as CompTIA A+ or Microsoft Certified Professional are advantageous.
DBS clearance and residency in the UK for the past 5 years are required.
Flexibility for on-call support and the ability to lift moderately heavy objects are necessary

  • Engineering Technical Analyst

    1 month ago

    Kidderminster, United Kingdom Premier Engineering Full time

    **Job Title**: Engineering Technical Analyst **Job Type**: Permanent **Salary**: £ DOE - Plus bonus variable & flexible working hours **Location**: Kidderminster, Worcestershire **Industry**: Oil & Gas Premier Engineering has engaged with a key client and a World-leader in Design & Manufacture of Filtration & Processing Equipment, amongst other related...

  • Workshop Manager

    1 month ago

    Kidderminster, United Kingdom Lean Engineering Recruitment Ltd Full time

    **Workshop Manager** **Location**:Kidderminster **Salary**: £46k-£48k Reporting to the Head of Engineering, the focus will be to ensure a safe, punctual, reliable and cost-effective delivery of service through robust management of the Engineering performance, providing accurate information on costs, management of the partsfunction, analysis of...

  • Internal Account Manager

    2 days ago

    Kidderminster, United Kingdom Applause IT Full time

    **Internal Account Manager (Hybrid Role)** **Kidderminster - Highly commutable from Birmingham, Coventry, Leicester, Nottingham, Derby, Northampton, Worcester, Shrewsbury and Hereford** **Salary: Up to £27,000 dependent upon experience** **The Role** The business has doubled the size over the last 18 months and have plans to increase our growth further....

  • IT Engineering Manager

    2 weeks ago

    Kidderminster, United Kingdom Concept Resourcing Full time

    Job Title: IT Engineering Manager - Technical Support Salary: £40,000+Benefits Location: Kidderminster, with monthly client and team visits in Leeds, Exeter, and London. Overview: Concept are working with a leading IT Managed Service Provider (MSP) in search of an experienced IT Engineering Manager to lead and empower their team of engineers across multiple...

  • IT Engineering Manager

    1 week ago

    Kidderminster, Worcestershire, United Kingdom Concept Resourcing Full time €40,000

    Job Title: IT Engineering Manager - Technical Support Salary: £40,000+Benefits Location: Kidderminster, with monthly client and team visits in Leeds, Exeter, and London. Overview: Concept are working with a leading IT Managed Service Provider (MSP) in search of an experienced IT Engineering Manager to lead and empower their team of engineers across...

  • Materials Engineer

    1 week ago

    Kidderminster, United Kingdom Hewett Recruitment Full time

    Materials EngineerCompetitive SalaryKidderminsterThere is now a great opportunity to join a well-established engineering company that designs, develops and manufactures a range of bespoke products as a Materials Engineer. As a Materials Engineer your role will focus on managing materials, assisting with continuous improvement projects and qualifying...

  • Materials Engineer

    2 weeks ago

    Kidderminster, United Kingdom Hewett Recruitment Full time

    Materials EngineerCompetitive SalaryKidderminsterThere is now a great opportunity to join a well-established engineering company that designs, develops and manufactures a range of bespoke products as a Materials Engineer. As a Materials Engineer your role will focus on managing materials, assisting with continuous improvement projects and qualifying...

  • Sales Engineer

    3 weeks ago

    Kidderminster, United Kingdom Roc Search Full time

    We are looking for a Sales Engineer to join our key client in the West Midlands. The ideal candidate will be a Sales professional with a background in delivering Engineering Solution Sales to Engineering and Manufacturing clients across the UK. This role would suit a Technical Sales Engineer, an Account Manager or Business Development Executive looking...

  • Sales Engineer

    1 week ago

    Kidderminster, United Kingdom Roc Search Full time

    We are looking for a Sales Engineer to join our key client in the West Midlands. The ideal candidate will be a Sales professional with a background in delivering Engineering Solution Sales to Engineering and Manufacturing clients across the UK. This role would suit a Technical Sales Engineer, an Account Manager or Business Development Executive looking to...

  • Projects Coordinator

    4 weeks ago

    Kidderminster, United Kingdom Barton Firtop Engineering Company Limited Full time

    An exciting opportunity has arisen for a self-motivated individual who would like to join a progressing company. This full-time (temporary) role is based within an established Projects department; therefore, a strong team player attitude is essential. **Qualifications** Minimum GCSE Grade 5 (old grade C) or higher in Maths & English HNC in Mechanical...

  • Project Engineer

    4 days ago

    Kidderminster, United Kingdom Citrus Recruit Full time

    Citrus Recruit are currently recruiting for an experienced Project Engineer to join a leading business in their field, who design, manufacture, and install process plant equipment for businesses across multiple sectors.You will be joining at an exciting time, as the business has a strategy grow. The company is looking to appoint a professional and proven...

  • Field Engineering Manager

    2 weeks ago

    Kidderminster, Worcestershire, United Kingdom Searchability® Full time

    Field Engineering Manager Opportunity Opportunity for a Field Engineering Manager to join our client's well-established IT Services and recycling business in North Worcestershire. Apply online or contact Declan Jones via declan.We are a leading IT Services and recycling business that operates throughout the UK. Founded in 2012, we have stood by our values...

  • Facilities Engineer

    5 days ago

    Kidderminster, United Kingdom Shorterm Group Full time

    Facilities Engineer - Kidderminster - Permanent role - Competitive salary. Are you a skilled Facilities Engineer seeking an exciting opportunity? Our UK operations team who manufacture propulsion technology for the aerospace and defense industry are looking to recruit experienced facilities engineers to join their dynamic team. The Role: As a Facilities...

  • Powertrain Test Engineer

    1 month ago

    Kidderminster, United Kingdom Jonathan Lee Recruitment Full time

    **Powertrain Test Engineer** **Powertrain** **Kidderminster** Want to work for a forward-thinking organisation that design, develop and build powertrain systems within the marine industry, driving engineering excellence across their range of products? The Powertrain Test Engineer will work with external suppliers and internal teams to define all the test...

  • Project Engineer

    3 weeks ago

    Kidderminster, United Kingdom Citrus Recruit Full time

    Citrus Recruit are currently recruiting for an experienced Project Engineer to join a leading business in their field, who design, manufacture, and install process plant equipment for businesses across multiple sectors.You will be joining at an exciting time, as the business has a strategy grow. The company is looking to appoint a professional and proven...

  • Project Engineer

    3 weeks ago

    Kidderminster, United Kingdom Citrus Recruit Full time

    Job DescriptionCitrus Recruit are currently recruiting for an experienced Project Engineer to join a leading business in their field, who design, manufacture, and install process plant equipment for businesses across multiple sectors.You will be joining at an exciting time, as the business has a strategy grow. The company is looking to appoint a professional...

  • Project Engineer

    3 weeks ago

    Kidderminster, United Kingdom Citrus Recruit Full time

    Citrus Recruit are currently recruiting for an experienced Project Engineer to join a leading business in their field, who design, manufacture, and install process plant equipment for businesses across multiple sectors.You will be joining at an exciting time, as the business has a strategy grow. The company is looking to appoint a professional and proven...

  • Project Engineer

    3 weeks ago

    Kidderminster, United Kingdom Citrus Recruit Full time

    Citrus Recruit are currently recruiting for an experienced Project Engineer to join a leading business in their field, who design, manufacture, and install process plant equipment for businesses across multiple sectors.Ready to apply Before you do, make sure to read all the details pertaining to this job in the description below.You will be joining at an...

  • Project Engineer

    2 weeks ago

    Kidderminster, United Kingdom Citrus Recruit Full time

    Citrus Recruit are currently recruiting for an experienced Project Engineer to join a leading business in their field, who design, manufacture, and install process plant equipment for businesses across multiple sectors.Ready to apply Before you do, make sure to read all the details pertaining to this job in the description below.You will be joining at an...

  • Project Engineer

    3 weeks ago

    Kidderminster, United Kingdom Citrus Recruit Full time

    Citrus Recruit are currently recruiting for an experienced Project Engineer to join a leading business in their field, who design, manufacture, and install process plant equipment for businesses across multiple sectors. You will be joining at an exciting time, as the business has a strategy grow. The company is looking to appoint a professional and proven...