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HR/OD Assistant

3 months ago

Belfast, United Kingdom Apple Recruitment Full time

Apple Recruitment are recruiting for a HR/OD Assistant – Band 3 on behalf of the Northern Ireland Ambulance Service.

Job Purpose:

The postholder will be a key member of the Workforce Directorate and will contribute to the achievement of the overall Directorate’s performance objectives. The postholder will provide high-quality communication and administrative services to support the delivery of a proactive, responsive and professional HR service to internal and external stakeholders.

The postholder will participate on the Workforce Helpdesk on a rota basis. In addition, the postholder will provide dedicated administrative support to one or more of the following functions:

· Resourcing

· Pay & Conditions

· Employment Law, Industrial Relations & Organisational Change

· Managing Attendance

· Employment Equality

· Organisational Development/Learning & Development

· Health & Wellbeing

Job Description:

1.0 HR/OD Helpdesk Responsibilities

1.1 To log details of all queries (via phone calls/emails) to the HR/OD Helpdesk in accordance with agreed procedure.

1.2 To action all queries to the HR/OD within agreed Key Performance Indicators (KPI’s), responding to, signposting or escalating queries as appropriate and in accordance with agreed procedure.

1.3 To communicate with all users of the HR/OD Helpdesk in a courteous and effective manner.

2.0 Specific Functional Responsibilities

2.1 To provide advice to Managers and staff on a range of routine HR&OD issues in accordance with HR&OD policy, procedure and protocol.

2.2 To deliver all functional administrative processes in a timely, accurate and consistent manner within agreed KPI’s and in accordance with HR&OD policy, procedure and protocol and relevant legislation.

2.3 To prepare and issue template correspondence to a high quality standard.

2.4 To create, maintain and update electronic/manual workforce files, ensuring the safe storage, retrieval and disposal of information in accordance with agreed procedure.

2.5 To organise HR&OD-related hearings/meetings, including preparing associated paperwork/correspondence to a high quality standard.

2.6 To undertake timely and accurate data input and processing activity on the Human Resources, Payroll, Travel & Subsistence (HRPTS) System and other relevant HR&OD information systems.

2.7 To provide administrative support to HR&OD meetings/committees as required, including taking minutes.

2.8 To assist in the collation and presentation of HR&OD data as required.

2.9 To ensure that adequate levels of stationery supplies are maintained in accordance with the needs of the function/Department and order replacement stock as necessary.

3.0 General HR&OD Directorate Responsibilities

3.1 To adhere to HR&OD procedures and protocols and work to agreed timescales and quality standards.

3.2 To participate in regular Directorate meetings.

3.3 To assist in identifying areas for modernisation and continuous improvement in service delivery.

3.4 To provide administrative cover across the Directorate as and when required.

4.0 Communication & Collaborative Working

4.1 To develop and maintain constructive and positive working relationships with internal and external stakeholders.

4.2 To contribute to the delivery of a proactive, responsive and professional HR service at all times, ensuring that the Trust values are at the core of all interactions with stakeholders.

5.0 Information Management

5.1 To manage information within the postholder’s remit in line with all Trust and statutory requirements, in particular data protection legislation.

5.2 To identify the potential for information breaches, proposing appropriate remedial action, and to report any actual information breaches in accordance with Trust procedures and statutory obligations.

If you wish to apply or would like more information, please email your CV in Microsoft word format to Daniel Finlay by clicking on the link below by 12 noon on Friday 9th August 2024. You must also include a bullet pointed synopsis at the top of your CV demonstrating how exactly you meet the Essential Criteria below:

Essential Criteria:

Applicants must, by the closing date for applications, have:

1. a) Have 5 GCSE’s (Grade A-C) to include English Language or equivalent qualification plus 1 year’s administrative / customer service experience at Band 2 or equivalent;

OR

b) NVQ level 2 in Administration / Customer Service plus GCSE Grade A-C English Language or equivalent qualification plus 1 year’s administrative / customer service experience at Band 2 or equivalent;

OR

c) GCSE Grade A-C or equivalent qualification plus 2 years’ administrative/customer service experience at Band 2 or equivalent.

1. 6 months’ experience in the use of Microsoft Office, including Microsoft Word, Excel, Powerpoint & Outlook.

Further Details:

· Hourly Rate: £11.67

· Duration: 6 Months

· Location: Belfast

If you wish to apply or would like more information, please email your CV in Microsoft word format to Daniel Finlay by clicking on the link below by 12 noon on Friday 9th August 2024.

Applicants must ensure their CV is accurate and up to date. The CV should include your full employment history inclusive of dates, all academic achievements and full personal contact details.

Please note only applicants that match this criteria can be considered for the role.

Apple Recruitment Services is acting as an Employment Agency in relation to this vacancy. Apple Recruitment Services is an Equal Opportunities Employer